Business Operations Analyst Senior

The Opportunity

We are seeking a highly skilled Business Operations Analyst Senior to spearhead our efforts in data modernization and processing efficiency in the Member & Master Data Organization.

This senior-level role involves leading diverse business and technology teams, focusing on enhancing data quality for critical member profile information, including addresses, social security numbers, phone numbers, emails, and other relevant data.

The role will work to retire technical debt and improve system efficiencies. Key responsibilities include engaging with senior leadership, excelling in customer communications, and facilitating robust discussions to explore multiple solution pathways.

This position requires a proactive leader who is adept at navigating complex challenges and driving significant operational improvements.

As a dedicated Business Operations Analyst Senior, you are part of a community have unique requirements established to maintain consistent application, usage and reporting structure.

Please reach out to your HR Business Partner for additional information on specific requirements prior to posting and / or employee placement into this job.

Consults with the business to understand and define opportunities and recommends solutions by analyzing data and providing key insights to inform decisions.

Provides subject matter expertise on all matters of business analytical or operational data needs. Works closely with enterprise and business process owners to integrate data analytics into business processes to improve business performance.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations : San Antonio, TX, Plano, TX, Phoenix, AZ.

Relocation assistance is not available for this position.

What you'll do :

• Partners and collaborates with the business and Information Technology to meet the needs for COSA data reporting, analytics and complex projects deliverables.
• Performs complex compilation, analysis and reporting of COSA data; delivers key insights and recommendations on data trends to inform leaders and drive decisions
• Applies advanced subject matter technical knowledge in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions.
• Identifies and pursues opportunities to utilize advanced data delivery and business solutions techniques to optimize their contribution to resolving business issues.
• Proactively and fluidly interacts across key stakeholders to deliver and increase efficiency and effectiveness of the reporting needs.
• Influences key stakeholders on approaches and solutions for data reporting, analytics and complex projects deliverables.
• Applies intermediate knowledge of information systems and data infrastructure to provide business and technical guidance to internal clients.
• Maintains a strong understanding of business processes, supporting data and applications and strategic direction.
• Proactively communicates between business / enterprise processes and analytics team to improve delivery, value and integration of analytics into business / enterprise processes.
• Partners with technology group to define business requirements, perform user acceptance testing and implement changes.
• Provides guidance to junior analysts to further technical acumen with data & analytics community.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have :

• Bachelor's degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline is required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of reporting and / or data management experience with accountability for complex tasks and / or projects leveraging applicable tools and languages (Example : SQL, Python, GGplot, Tableau)

Advanced degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline with 4 years of reporting and / or data management experience with accountability for complex tasks and / or projects leveraging applicable tools and languages ((Example : SQL, Python, GGplot, Tableau).

Demonstrated knowledge of the function / discipline through application of knowledge, skills, abilities, and technologies towards work products.

Example : Querying, Data Wrangling, Report Development, Requirements Gathering).

• Demonstrated business acumen in the areas of the business operations, industry practices and emerging trends required.
• Strong interpersonal and communication skills to deliver information effectively to all levels of management.
• Knowledge of applicable compliance and regulatory data requirements and ability to develop, document, and maintain policy / procedures in adherence to these requirements.

What sets you apart :

• Excellent written and verbal communication skills including experience with executive management committee and customer / regulatory with a keen sense of attention to detail.
• Strong ability to build and maintain cross functional relationships (e.g. with enterprise partners, product management, technology, operations, legal, risk and compliance teams).
• 2-3 years of advanced technical database platforms and ETL processes
• US military experience through military service or a military spouse / domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer :

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.

You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

The salary range for this position is : $99,160.00- $178,480.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Additionally, our career path planning and continuing education assists employees with their professional goals.