Housekeeping Supervisor - The Shores Hotel

The La Jolla Beach & Tennis Club is currently seeking a highly skilled Housekeeping Supervisor to join our team at our beautiful oceanfront property!

Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness.

La Jolla Beach & Tennis Club, Inc. offers excellent benefits and a great work environment for our employees.

What we offer :

• Free daily meal and salad bar
• Free parking (depending on seasonal availability)
• Benefits including : Medical, Dental, Vision, 401K (based on employment status)
• Paid vacation, sick, and holiday time
• Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!
• Property retail shop and hotel discounts
• $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

What we ask :

• Consistently provide professional, attentive, and genuinely friendly service
• Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests

Schedule : Full time, 40 hours a week. Shift times vary

Rate : $23.50

SUMMARY

Assists the Housekeeping Manager in the direction and coordination of the Beach Club Housekeeping, Public Areas and Laundry operations.

Promotes and follows LJBTC, Inc.'s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Contributes to the overall cleanliness, productivity and services of the hotel by assisting in maintaining an organized and efficient housekeeping, public area and laundry operation.
• Prepares inventory, productivity schedule and other reports as requested.
• Responsible for inspecting rooms and public areas.
• Schedules work assignments for Housekeeping and Laundry Staff.
• Maintains familiarity with cleaning and laundry equipment location, operation and repair.
• Maintains ongoing communication with Front Office to ensure tracking of guest assistance requests, delegation of tasks, staff responsiveness, timely completion of assignment and callbacks to Front Office / guests / others with completion times.
• Completes inventories and purchase orders for guest rooms, cleaning supplies and all items necessary for the housekeeping and laundry departments.
• Stays abreast of current and new industry trends and technology.
• Trains staff on position requirements, policies and procedures.
• Maintains a room record of principal goods (beds, appliances, carpets) in rooms.
• Completes payroll and attendance records, and schedules paid time off.
• Makes recommendations to Housekeeping Manager for room improvement and special repairs.
• Communicates to Engineering Department needed repairs to apartments and follow up.
• Assists with special cleaning projects.
• Acts as the primary department contact in the absence of the Housekeeping Manager .
• Conducts inspections of rooms and public areas to insure compliance with company signature standards and documents findings.

Follows up with staff as needed.

• Regularly monitors service and teamwork.
• Maintains a presence in the Housekeeping department to answer the phone and greet visitors.
• Maintains safe working conditions within the housekeeping and laundry departments and hotel.
• Insures that the housekeeping and laundry staff follow safety rules and procedures; takes corrective action where required to improve safety in work areas.
• Keeps immediate supervisor promptly and fully informed of all problems and matters of significance.
• Must be available to work any shift.
• Other duties and responsibilities may be assigned.

OUTCOME

Meeting and exceeding customer expectations by ensuring the housekeeping staff provides signature service service and teamwork will strongly influence guest impressions of the total organization.

Performing all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures will contribute to guest comfort and satisfaction.

A satisfied guest is a repeat customer who expects and deserves the highest quality of cleanliness.

SUPERVISORY RESPONSIBILITIES

Supervises employees in housekeeping and laundry units. Responsible for the overall direction, coordination, and evaluation of these units.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees;

planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

Bachelor's degree (B.A.) from Four year College or university; or one to two years related experience and / or training;

or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business-related information and periodicals, industry-related, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Must be able to speak, read and write Spanish.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk and use hands to finger, handle, or feel objects, tools, or controls.

The employee is occasionally required to stand; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORKING CONDITIONS

ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works near moving mechanical parts and regularly in outside weather conditions and is occasionally exposed to wet and / or humid conditions, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.

The noise level in the work environment is usually moderate to loud.

Employees are required to perform all tasks as safely as possible and to adhere to the applicable safety procedures.

The La Jolla Beach & Tennis Club is committed to ensuring a safe work environment for all employees. In compliance with federal "Right to Know" requirements, the company freely discloses this information so that all employees are informed about potential hazards in the work place.

We encourage all employees to immediately report any known or potentially dangerous hazards to management.

INTERACTION

Employees in this position interact frequently with the Engineering, Front Desk, and Human Resources Departments. Employees must have the ability to communicate and work with these and other designated internal customers.

Employees in this position also have frequent guest contact.

SCHEDULING

This company operates seven days a week, 24 hours a day . At times it may be necessary to move you from your accustomed shift if business or task assignments demand.

In addition, it should be understood that business needs determine the number of hours that you work.