Coordinator, Patient Outreach

Position Summary :

The primary work of the Patient Outreach Coordinator will be to coordinate and execute multiple MTM engagement campaigns for high priority patient populations, including proactive outreach, scheduling appointments, ensuring appointment completion, appropriately tracking outreach and engagement efforts for contract compliance.

This position will be the primary point of contact for MTM scheduling across the organization. Scheduling and rescheduling medication management (MTM) appointments occurs by accessing various work queues of patients who are candidates for medication management services.

They may also answer and manage incoming calls through scheduling and phone messaging. A high degree of emphasis is placed on establishing trusting relationships with patients and providers, explaining the purpose of MTM, and championing for our MTM program as well as assuring the patient is prepared for the next interaction with the care team.

Work also includes scheduling maintenance support for medication management providers on team by building and modifying clinic schedules as needed, using tools and worksheets developed by Scheduling Maintenance

The employee will follow processes and procedures that support standard work to assure all calls and requests are handled in a timely, accurate and professional manner.

The employee will be measured on service levels by supporting the patient requests in a professional and caring manner, number of calls per day, successful patient engagement / scheduling, and dependability.

Education / Experience :

1. Minimum of two years general health care or pharmacy experience in a customer service oriented environment with a demonstrated understanding of healthcare.

Bachelor’s Degree preferred.

2. Pharmacy technician, health system, or insurance setting experience preferred.

3. Clerical experience helpful.

Special Knowledge / Skills / Certifications / Licenses :

The desired candidate would have excellent oral, written, and interpersonal communication skills with a strong aptitude for organization and prioritization of multiple responsibilities.

• Strong organizational skills. Maturity and dependability are essential.
• Ability to organize and function in a fast-paced environment with multiple interruptions.
• Ability to establish and maintain effective, friendly, and courteous working relationships with coworkers across multiple diverse service lines, enterprise and health system leadership, and patients.
• Ability to accept and implement change.
• Understanding of medical and pharmacy terminology preferred.

Additional Information :

Hybrid positon - work from home Monday and Wednesday, work on site at the Minneapolis Clinic Tuesday and Thursday. Hours 10 AM - 3 PM.

Team meetings onsite at St. Louis Park every 3rd Tuesday of the month at 8 : 00 AM.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are committed to a culture of diversity, equity, and inclusion. A culture where every person feels welcome, included, and valued.

It’s an important part of our Head + Heart, Together culture, and critical to our success.

The Organization

At Park Nicollet you're part of something bigger. We're a member of the HealthPartners organization, an award-winning integrated health care system comprised of several organizations.

HealthPartners includes a team of 21, people dedicated to making a difference for our members, patients and the community.

Whether you want to work in direct patient care, or support those who do, you will find a vast variety of job opportunities.

Here, your contributions help to improve lives and impact health care for the better. If you want to make a difference, we want you on our team.

Park Nicollet Mission, Vision and Values

Mission : Our mission is to improve health and well-being in partnership with our members, patients and community.

Vision : Health as it could be, affordability as it must be, through relationships built on trust.

Values :

• Excellence We strive for the best results and always look for ways to improve.
• Compassion We care and show empathy and respect for each person.
• Partnership We are strongest when we work together and with those we serve.
• Integrity We are open and honest, and we keep our commitments.

What makes us unique?

At Park Nicollet, we never forget why we're here. Your health and well-being is our top priority and is at the forefront of everything we do.

We believe outstanding health care is delivered when we merge the science and intellect of medicine with the compassion, spirit and humanity of our hearts.

We refer to this as "Head + Heart, Together," and it exists to inspire constant improvement and lasting success. We achieve this by partnering with patients and families in everything from care decisions to service and facility design.

As we work together as a unified team, we engage patients, families and the community, and put them at the center of everything we do.