- At Kelly® Professional & Industrial, we’re passionate about helping you find a job that works for you. How about this one?
- We’re seeking a Customer Support Representative to work at to work at a top-tier client in Nashville, TN. With us, it’s all about finding the job that’s just right.
Must Live In Nashville, TN*Position Title : * Customer Support Representative*Location : * Nashville, TN 37201 -Hybrid*Pay Rate : *$17.
85*Shift : * 7am-6pm availabilityTraining Schedule / Hours : 7am-4pm CST*Position Summary*A customer service representative will provide support and resolve any emerging problems related to Human Resources that our clients might face with accuracy and efficiency.
Resolve inquiries received via Phone, case or other stablished channel, handle case management system, support HCM systems and other requests received.*Responsibilities*
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods / tools
- Deliver outstanding customer service in every interaction with customer
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers*Requirements*
- Proven customer support experience or experience as a client service representative for at least 6 months
- Proven experience working with a case management system for at least 6 months
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt / respond to different types of situations
- Excellent communication and presentation skills
- Ability to multi-task, priorities, and manage time effectively
- Experience handling systems like Workday and ServiceNow Desirable*Education Required : Bachelors degree from an accredited university in Human Resources, Business, Finance or equivalent in experience.
- What happens next*Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry even if this position doesn’t work out, you’re still in our network.
That means all our recruiters will have access to your profile, expanding your opportunities even more.Helping you discover what’s next in your career is what we’re all about, so let’s get to work.
Apply to be a Customer Support Representative today!#P1#CB
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