The Adina Reyter brand was founded on the idea that happiness is a choice we make every day. Beautifully designed Fine Jewelry, at a transparent price point, is something to be happy about.
The Customer Experience Lead at Adina Reyter is a creative problem solver dedicated to crafting incredible experiences for our customers and delivering exceptional customer service that enhances the overall shopping experience and drives e-commerce sales.
This role requires a passion for fashion and styling, excellent communication skills, and a positive attitude. You will be instrumental in developing new systems to enhance customer interactions while serving as a key link between customers and the operations team, ensuring satisfaction at every touchpoint.
Core Responsibilities :
Customer Experience :
- Deliver outstanding customer service while consistently representing the brands voice across all communication channels, including email, live chat, phone, social media, and text messaging.
- Respond promptly and efficiently to customer inquiries and order-related communications, ensuring that every interaction creates a positive and memorable experience.
- Develop response templates that reflect company best practices and maintain our brand voice.
- Build and nurture strong relationships with clients by understanding their preferences, needs, and purchase history, using this insight to provide tailored recommendations and enhance their shopping experience.
- Drive sales by proactively promoting virtual styling appointments during interactions, following up with potential clients, closing sales post-appointment, and ensuring customer satisfaction after purchases.
- Contribute innovative ideas to develop unique, immersive, and engaging customer experiences.
- Engage with our VIP customers through personalized outreach.
- Prepare for and assist with events such as trunk shows and pop-ups, handling customer service, sales, setup, and breakdown..
Cross-Functional Collaboration :
- Act as a liaison between the customer support team and operations and production to facilitate communication and resolve any issues.
- Provide backup for operational tasks as needed, such as during peak periods or when team members are out of the office.
Office Operations :
- Handle key holding responsibilities.
- Assist the President with personal tasks, including facilitating friends and family purchases.
- Maintain office organization and efficiency.
Qualifications :
- Excellent communication and problem solving skills
- Outgoing, positive attitude with a passion for fashion and styling.
- Team player with a collaborative spirit.
- Experience with Gorgias or other customer service platforms is a plus but not required.
- Familiarity with Shopify is also a plus but not required.
- Position is on-site in Sherman Oaks, CA.
Please submit resumes and cover letters for consideration to [email protected].
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