General Manager - Venues

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Salary Range : $105,000 to $110,000 annually

POSITION SUMMARY : Primary responsibilities of the General Manager include providing oversight to the general operations of the Century Center Convention Center and the Morris Complex (Performing Arts Center and Palais Royale Historic Ballroom), and four parking garages.

The General Manager will have direct oversight and responsibility for the financial, performance, service, operating and physical plant of downtown campuses, as well as all staff, contractors and vendors.

The General Manager is expected to be an executive capable of leadership at the highest levels and competent in culture setting, strategic visioning, and customer experience.

The General Manager will drive the strategic vision for South Bend’s key cultural venues, ensuring they remain vibrant, inclusive, and financially sustainable.

SUPERVISION EXERCISED : Director of Booking & Event Services; Director of Ticket Sales & Strategy; Director of Facility Operations;

Equity Arts Coordinator; Administrative Assistant; Contract service providers for the Palais Royale Ballroom, Century Center, and City Parking Garages

ESSENTIAL JOB FUNCTIONS : This list represents the types of duties required by the position. Other duties may be assigned as reasonably expected.

• Administer and / or lead in the generation and execution of specific plans for both campuses, including :
• Venue Operations
• Customer Experience
• Preventative Maintenance
• Event Oversight
• Implementation of Fiscal Controls
• Food and Beverage
• Capital Improvements
• Financial Reporting, Budgeting, and Forecasting
• Safety / Security
• Crisis Management
• External Relations
• Quality Assurance
• Stakeholder Engagement
• Parking Garage Operations and Management
• Venue Marketing oversight
• Develop and direct full time and part time staff
• Select and manage contractors and vendors using City of South Bend purchasing guidelines
• Identify and optimize revenue drivers while expanding customer reach and improving experiences
• Oversee the day-to-day operations of downtown campuses, ensuring proper planning, execution and issue resolution
• Drive integration and cooperation in downtown events across local organizations and VPA.
• Create, maintain, and execute annual budgets with the assistance of VPA Executive Director, City Finance Department, and venue staff.
• Champion sustainable practices across all venues, focusing on long-term viability and minimizing environmental impact.
• Represent the campuses and City of South Bend to potential customers, current customers, stakeholders, media and general public Build meaningful relationships with stakeholders including Civic Center Board of Managers, DTSB, Champions / ASM, Hotel / Motel Tax Board, Visit South Bend / Mishawaka
• Engage with Civic Center Board of Managers in pursuit of our mission and obtainment of goals
• Lead efforts in promoting arts equity, ensuring diverse representation in programming and community outreach.
• Develop and implement innovative strategies to elevate the entertainment value of the venues, positioning South Bend as a premier destination for cultural and performing arts.
• Partner with Executive Director of Venues Parks & Arts in all facets of operation

NON-ESSENTIAL / MARGINAL FUNCTIONS : · Perform related duties such as answering telephone calls, and perform other responsibilities as required.

QUALIFICATIONS : To perform this position successfully, an individual must be able to perform each essential duty in a satisfactory manner.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• College degree in communications, administration or business is required. Advanced degree preferred.
• Ten to 15 years of experience in an increasingly responsible position within performing arts and / or venue management industries.

KNOWLEDGE, SKILLS, AND ABILITIES :

• Ability to communicate with supervisors, peers, or subordinates, providing information by telephone, in written form, e-mail, or in person.
• Ability to organize, plan, and prioritize work, developing specific goals and plans to accomplish work.
• Ability to coordinate the work and activities of others.
• Knowledge of Microsoft suites.
• Strong strategic thinking with the ability to forecast and capitalize on emerging trends in the entrainment and cultural sectors.
• Working knowledge of City or County government a plus.
• Knowledge and experience in Venue, Event, or Theatrical Management a plus.

CERTIFICATES, LICENSES, REGISTRATIONS :

• Valid driver’s license required.
• Certified Venue Executive (CVE), Certified Venue Professional (CVP), or equivalent preferred.

EQUIPMENT : Desktop computer, telephone, copier / machine, and a multi-line phone system.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and walk and talk or hear.

The employee occasionally required to use hands to fingers, handle or feel objects, tools or controls; and reach with hands and arms.

The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must occasionally lift and / or move up to 25 pounds.

Specific vision abilities required in this job include visions and the ability to adjust focus.

WORK ENVIRONMENT : Work is performed in an office setting with moderate inside temperatures, and seasonally in the John R Hunt Plaza in front of the Morris or on Island Park at the Century Cetner where temperatures and humidity vary.

The noise level in the work environment is usually quiet to moderate while in the office, and moderate to loud in the venue and outdoor locations Entire office, plaza, island, and venue are smoke free.

The role requires adaptability to work in various environments, including high-energy and outdoor events.

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