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Festival Manager Customer Support Operations

VirtualVocations
Chicago, Illinois, United States
Full-time

A company is looking for a Festival Manager, Customer Support Operations.Key Responsibilities : Managing the Customer Support department to ensure timely resolution of patron inquiriesLeading a team of seasonal employees to provide effective support and directionMonitoring Zendesk tickets, processing refunds, and updating customer accountsRequired Qualifications : Legal authorization to work in the United States3 years of operational planning and implementation experienceLeadership skills with prior experience in managing peopleExperience working with Zendesk or similar customer support softwareAbility to maintain confidential information

7 days ago
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