Job Description :
DXC Technology (NYSE : DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds.
The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.
Learn more about how we deliver excellence for our customers and colleagues at .
TCSC Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing.
The TCSC Technical Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution.
The successful candidate will be able to work first and second shift as well as occasional Saturday hours.
TCSC personnel must possess the following essential skills :
Essential Job Functions :
- Professional work history or training with a focus on IT or automotive systems
- Customer contact experience
- Self-motivated with a proactive approach to meeting and exceeding customer expectations.
- Computer hardware and software experience
- Knowledge of LAN / WAN IT infrastructure
- Ability to diagnose and repair PC hardware / networking components
- Substantial problem solving abilities
- Ability to work and thrive in a team environment
- Maintain a professional image at all times
- Exceptional communications and organizational Skills
- Dedication to excellent attendance
Basic Qualifications :
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 1+ years of relevant work experience
- Proven experience in business process transactions
- Proficiencies in business process management and optimization
- A continuous learner that stays abreast with industry knowledge and technology
Other Qualifications :
- Advanced degree in a relevant field a plus
- Relevant certifications or significant relevant work experience a plus
Location :
Must be available to work on-site / hybrid in Auburn Hills, MI
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