Sr Associate, Process Manager (Small Business Bank Strategy)

Center 2 (19050), United States of America, McLean, VirginiaSr Associate, Process Manager (Small Business Bank Strategy)

As a Small Business Bank Sr. Process Manager within the Strategy, Marketing and Deposit Analytics team, you will be asked to manage and support several key processes that directly support Business Banking objectives.

You will be part of a smart, talented team responsible for creating and enhancing processes that consistently deliver excellence to our key stakeholders.

In this position, you will play a key role in delivering processes that impact the company’s bottom line, contributing immediately to strengthen process management and employ best practices.

You will be expected to drive process efficiency while also maintaining a clear focus on being well managed. We are seeking a dedicated and disciplined process professional who excels in a team environment.

This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly.

The ability to influence will also be critical as you will work with key leaders and stakeholders across teams in Small Business Bank, Retail, Commercial, and Risk.

General Responsibilities :

Oversight of multiple processes with efficient, effective and timely delivery.

Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership.

Drive process improvement as part of re-engineering efforts across Small Business Bank, defining current state, identifying gaps / opportunities and mapping solutions.

Implement process efficiency and well managed improvements through collaboration with team members, partners and stakeholders.

Define, establish, and manage process controls in partnership with Risk

Partner with team members, other LOB’s, and key stakeholders to drive execution around written policies, procedures and process documentation.

Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes;

escalate breakdowns in the process by asking the right questions and identifying / involving the right stakeholders to correct breakdowns.

Position requires strong judgment, process documentation and monitoring, problem solving, job specific skills, communication and leadership.

The person will :

Exhibit a proven track record of process management, bringing the ability to quickly put structure in place to manage their work

Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

Demonstrate organizational agility to adapt to changing demands

Display strong communication and collaboration skills

Display strong problem solving and influencing skills

Have a clear focus on driving results and meeting deadlines

Basic Qualifications :

At least 1 year of Process Management experience

At least 1 year of banking experience

Preferred Qualifications :

Bachelor’s Degree

3+ years of Process Management experience

1+ year of experience in Small Business Banking

1+ year of experience working with Small Business Deposit Products

Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site) : $87,300 - $99,600 for Sr. Process Manager