Customer Service Representative

Customer Service (Inside Sales) Representative at Bray Controls Position Overview : Are you a driven customer service or inside sales professional looking for an exciting growth opportunity?

Bray Controls offers a dynamic environment where you can thrive! Join a supportive team that celebrates professional wins and benefits from being part of a stable, growing company.

In this role, you will be integral to our Customer Service department, serving as the face of Bray Controls USA to our domestic and international customers.

Location : Houston, Texas This role can work remotely with the flexibility to be onsite as needed. Key Responsibilities :

• Order Processing : Use Bray’s systems to process quotes and orders, ensuring accuracy through cross-reference checks.
• Customer Communication : Communicate effectively with customers, teammates, and internal departments via email, phone, messaging, and face-to-face interactions.
• Problem-Solving : Troubleshoot issues, report problems, and track resolutions to maintain seamless communication.
• Documentation : Maintain meticulous records and documentation.
• Goal Achievement : Take ownership of tasks, explore opportunities for improvement, and contribute to departmental and organizational goals. Ideal Candidate :
• Attention to Detail : Superior personal interaction skills and the ability to process several quotes and orders daily.
• Industry Experience : Experience in an industrial environment, particularly with valves or flow control products, is preferred but not required.
• Technical Aptitude : Computer literacy in a fast-paced office environment and the ability to learn and interpret technical information.
• Communication Skills : Excellent oral and written communication skills are crucial. Qualifications :
• Work Authorization : Permanent work authorization for the USA is required.
• Language : Fluency in spoken and written English.
• Technical Skills : Proficiency with Microsoft Office; experience with ERP / CRM systems is preferred.
• Education : Bachelor’s Degree preferred or equivalent experience.
• Industry Understanding : Knowledge of industrial manufacturing environments and B2B structures is beneficial.
• Organization : Well-organized with excellent documentation skills. Why Bray Controls?
• Career Growth : Successful individuals can expect to take on broader responsibilities and enjoy increased earnings.
• Supportive Team : Be part of a dynamic and energetic team that supports each other and celebrates successes. Ready to take your career to new heights?

Apply today and join our team of passionate professionals at Bray Controls! Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)