Help Desk Analyst

Our client is a leading IT Professional Services firm that provides specialized support to clients in the hospitality, restaurants, nightlife, and real estate industries.

They are known for delivering top-notch IT solutions and services that enhance business operations and customer experiences.

Position Overview :

We are seeking a highly motivated and customer-focused Help Desk Analyst to join our client's team in Los Angeles, CA. The successful candidate will be the first point of contact for clients experiencing IT-related issues, providing exceptional service and technical support.

This role is fully onsite, requiring a presence in the office five days a week.

Key Responsibilities :

• Serve as the primary point of contact for all client IT support requests.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Log all client interactions and issue resolutions in the service desk ticketing system.
• Escalate complex technical issues to higher-level support teams as needed.
• Provide guidance and support for software applications, including installation, configuration, and maintenance.
• Assist with the setup and configuration of IT equipment for new hires and office moves.
• Ensure timely follow-up on open tickets and communicate updates to clients regularly.
• Maintain documentation of IT processes, procedures, and client environments.
• Collaborate with other IT team members to ensure seamless service delivery.
• Stay up-to-date with the latest industry trends, tools, and best practices.

Qualifications :

• Previous experience in a service desk or technical support role, preferably in a professional services environment.
• Strong knowledge of IT systems, including Windows and macOS operating systems, Microsoft Office Suite, and basic networking.
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues effectively.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Customer-centric mindset with a commitment to providing excellent service.
• Experience in the hospitality, restaurants, nightlife, or real estate industries is a plus but not required.

Equal Opportunity Employer :

Kinect is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.