Field Services Engineer

The Field Service Engineer will be responsible for executing assigned Solutions AWS / Trim Press / Automation / Mechatronics jobs, including onsite installation, repair / rebuild and follow up on service escalations.

Specialized in Advanced Welding Solutions Welders, Trim Presses, Metal Fabrication and other heavy-duty equipment servicing and maintenance.

Keeps accurate records of service calls, maintains inventory of service parts, tools, and test equipment. Services are provided in-house, on-site and / or via telephone.

Follows safety practices as defined by the Company and / or the customer's site safety code.

Seeks sales opportunities while ensuring customer satisfaction. Provides on-the-job-training (OJT) opportunities and coaching / mentoring for upcoming Field Service Technicians.

Essential Duties and Responsibilities including, but not limited to :

• Always manage customer relationships by going the extra mile and representing KUKA with pride and professionalism.
• Requires the ability to perform in-house, on-site and / or telephone troubleshooting, repairs and support of KUKA equipment on an as-needed basis.
• Requires the ability to work within a flexible work / travel schedule. Requires the ability to travel to customer sites on short notice and frequently requires the ability to work long hours to meet customer needs.
• Provides assistance to KUKA Robotics customers and internal personnel for the troubleshooting and repair of electrical, mechanical and programming problems related to KUKA Robotics AWS / Trim Press or other heavy-duty equipment.
• Completes Field Service reports - prior to leaving the customer’s site - with an accurate description of the problem reported / identified, the solution, and / or a complete list of all parts / options that may have been installed.

Obtains the dated signature of the identified / authorized customer contact and supplies a copy to the customer.

• Develops technical credibility and rapport with customer. Forwards sales leads to appropriate account manager.
• Works with the Service Manager and / or related supervisor(s) to identify individual training needs to maintain and continuously improve skills and knowledge of KUKA Robotics products and applications.
• Makes a complete backup of all software, programming, or configuration changes that were made during the customer visit, one copy of which is provided to the customer upon departure and a second copy is retained for KUKA Robotics service files
• Leads by example and provides OJT, coaching, and mentoring of upcoming Field Service Technicians.
• Assists the Assembly, Spare Parts, Shipping & Receiving teams when required following specific guidelines and safety requirements and ensuring on-time, complete and accurate deliveries.
• Assists with internal, end users, and System Partners training if required.
• Participates actively in the promotion and sale of parts and services every time an opportunity arises.
• Frequent travel to customer sites general business errands required both domestic and international (passport required).
• Must understand and follow all safety regulations as well as identify / report safety concerns observed at KUKA Robotics and customer and / or integrator sites.
• Promote and practice safety first by immediately addressing any hazards, defective equipment or unsafe conditions within own workplace or customer site.
• Adheres to and actively follows the company Quality System and participates in continuous improvement.
• Address work in a quality-minded and productive manner with a sense of urgency to attain effective priorities as scheduled.
• Other duties as assigned.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to read and interpret mechanical, electrical, electronic, etc. prints and other related technical documentation.

Geometric Dimensioning and Tolerancing (GD&T)

• Knowledge of the fundamentals of customer service for phone and face-to-face contact with customers.
• Completed further training as a technician (m / f) or master (m / f) or completed Bachelor's degree in engineering, automation technology or mechatronics or technical school plus 5 years equivalent combination of education and related experience.
• Basics in fieldbus and network technology.
• In-depth knowledge of Siemens S7 / TIA and / or Beckhoff TwinCAT control technology
• Structured, proactive and goal-oriented way of working.
• Enthusiasm for complex machine processes in mechatronics, electrical and controls
• PC skills / knowledge (CS-SalesForce, MS Office environment, Internet, email, etc.)
• Valid driver’s license and passport required.
• Strong work ethic, drive to succeed, customer service orientation as well as strong organizational, communication, and interpersonal skills and ability to multi-task and meet deadlines in a fast-paced environment.
• Willingness to travel (approx. 75%) for service assignments in USA and Mexico - also at short notice with a duration of individual days up to approx.

4 weeks and Germany for training purposes at the Headquarters.

• This position will be assisting our Magna AWS / Trim Press customer in the PM, service, upgrade and installation of new production and automation of existing products.
• This position will work hand in hand primarily in plc programming of production equipment utilizing the Siemens platform.
• This position requires the knowledge of working and developing systems utilized in the Win CC SCADA packages.
• This will primarily be a support role of the production lines within the OEM and could also have a focus in upgrading CNC equipment - although this experience is not required.
• Major responsibilities will include : plc programming, troubleshooting, modifications, installation, de-bugging and continuous improvement of lines from an electrical sense.
• Skills : Process engineering, Siemens, nc programming, 840D, Automation, Electrical, robotics, plc programming, design, win cc, GCCS.
• Top Skills Details : SIEMENS, WIN CC, PLC PROGRAMMING.

PLC Experience :

• Siemens Step 7 and TIA Portal.
• Must be able to load software on laptop then use software to diagnose faults, make changes, update tags and PLC program as needed.

Education and Experience

Bachelor’s degree (B.S.E.E. / B.S.C / B.S.M.E.) from an accredited four-year college or university, and five years related technical / engineering experience and / or training;

or equivalent combination of education and experience.