Position Title : Personal Care Management Intake and Consumer Support
Location : Tempus Corporate Headquarters, 600 TECHNOLOGY CENTER DR, STOUGHTON, Massachusetts, United States of America
Requisition Number : Req #72
Date Posted : Monday, October 7, 2024
Description :
Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment.
The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.
Answer phones, provide consumer support, distribute calls to appropriate department (refer to Incoming Call Procedures) for the PCM PA Department.
Essential Functions
Consumer Support
Check and return all received voice and email messages as soon as possible or no later than 72 hours.
Log all incoming calls in the consumer database and maintain phone log according to MassHealth / PCM contract.
Combine phone log and produce weekly report of return call as assigned.
Update any changes (of address and phone number) received in database and notify designed staff in Skills Training and Evaluation Department (Refer to Incoming Call Procedures).
Referral as assigned
Receive referral inquiries via phone and fax (may include coordinating electronic referrals).
Screen referral to ensure applicant meets minimum requirements for appropriate services through Options (Refer to Community Services PCA Standard Operating Procedures).
Process new referrals in Consumer Database, including Senior Care Options (SCO) and 1Care and notify Skills Trainer Supervisor (Refer to Community Services PCA Standard Operating Procedures).
Request medical documentations to applicants doctor for current medical summary, including diagnosis and any pertinent records.
Update consumer information in the database as needed during the referral process (i.e. MD info, spelling errors, etc.).
Request Visiting Nurse Association (VNA) 485 Care Plan, Department of Developmental Services / Mass. Rehab Commission / Department of Childrens and Family (DDS / MRC / DCF) contracts, and other supporting documentation (refer to Community Services Standard Operating Procedures).
Preferred Experience
Accuracy and attention to detail
Must have the ability to maintain confidentiality at all times
Experience servicing people with disabilities who are living in the community-familiarity with other disability-related services
Familiarity with MassHealth PCA program preferred
Required Certificates, Licenses, Registrations, skills, abilities
High School Diploma or equivalent
Professional telephone manner, computer database skills, familiarity with office procedures and equipment
Excellent communication skills
Excellent interpersonal skills
This position requires the utmost cooperation in providing a positive environment to create a productive workplace
Bi-lingual preferred, but not required
Other Duties
Must report all suspected incidents of consumer sexual / physical abuse and neglect to the Disabled Person Protection Commission (DPPC).
Must report all suspected fraud to your Supervisor or Program Director
Perform other duties as assigned by Supervisor or Program Director
Work Authorization / Security Clearance
All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations.
From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.
EEO Statement
Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Job Family : Associate
Pay Type : Hourly
Hiring Rate : $20.00
Compensation details : 20-20
PIe1d7f20ab37a-26289-35746992
Personal Care Management Intake and Consumer Support
Personal Care Management Intake and Consumer Support. Process new referrals in Consumer Database, including Senior Care Options (SCO) and 1Care and notify Skills Trainer Supervisor (Refer to Community Services PCA Standard Operating Procedures). Rehab Commission/Department of Childrens and Family (D...
Triage and Support Nurse
Recently named by the Boston Globe as one of the Top Places to Work in Massachusetts, our community-based, mission-driven hospice and palliative care organization seeks a Triage and Support Nurse to join its expanding clinical team. The Triage and Support Nurse is responsible for triaging calls that...
Personal Care Management Intake and Consumer Support
Personal Care Management Intake and Consumer Support. The PCM Intake and Consumer Support will answer s, provide consumer support, distribute calls to appropriate department (refer to Incoming Call Procedures) for the PCM PA Department. Process new referrals in Consumer Database, including Senior C...
Family Support and Training
Exciting opportunity to join our innovative and growing children's mental health program as a Family Partner! We are seeking a compassionate and culturally sensitive professional who is dedicated to making a positive impact on the lives of others and thrives in a diverse and collaborative environmen...
Personal Care Assistant (PCA) / Caregiver Aide (Full-Time and Part- Time Available ))
Assist residents with Activities of Daily Living (ADL), as needed, including transport, transfer, mobility, mealtime assistance, and personal care and toileting needs. Set up, distribute and clean up after lunch and morning and afternoon snacks. Notre Dame recently completed renovations to its du La...
Caregiver - (Personal Care)
Must accept responsibility for learning and adhering to Comfort Keepers policies and procedures, function in the home setting with minimal direct supervision, and maintain satisfactory relationships with administrative staff, clients, and family members. Comfort Keepers is looking for a Personal Car...
Caregiver – (Personal Care)
Comfort Keepers has been awarded Employer of Choice, Best in Care by Home Care Pulse Competitive pay Flexible schedule to fit your lifestyle Work near your home Ongoing paid training Health and Dental Benefits Supportive and Rewarding Work Environment Growing Company with opportunity for development...
Personal Care Management Prior Authorization Liaison
Personal Care Management Prior Authorization Liaison. Follow-up on all supporting documentations, MD, and consumer/surrogate/LG‘s signature as needed. Must demonstrate initiative and discipline in time management and assigned completion. The agency, through its programs and services, encourages the ...
Manager II Vendor Master Data Management & Product Master Data Management Support
Responsible for the effective intake, analysis, and resolution for all item and vendor (direct & indirect) set-up and maintenance activities across all ADUSA, process standardization and simplification, and transformation of area of responsibility. Provide guidance and support to specified process a...
Analyst II Vendor Master Data Management (VMDM) & Product Master Data Management (PMDM) Support
The Vendor Master Data Management (VMDM) & Product Master Data Management (PMDM) Support Analyst plays a critical role in all vendor set-up and maintenance activities across Ahold Delhaize USA (ADUSA). This role is responsible for supporting positive vendor relationships, training, vendor issue reso...