At Twine Chart we don't just writewords we craft experiences. Our team of passionatewordsmiths is dedicated to transforming ideas into captivatingnarratives that resonate with your audience.
Whether you needcompelling website content engaging social media posts orpersuasive marketing copy we have the expertise to elevate yourbrand and leave a lasting impression.
Job Description :
TwineChart is seeking a motivated and customerfocused CallCenter Agent to join our team in Miami FL. The ideal candidate willbe responsible for providing excellent customer service and supporthandling a high volume of calls and ensuring customersatisfaction.
Salary : $17.50 $26.00hourly
Key Responsibilities :
CustomerSupport :
- Answerincoming calls from customers and provide timely and accurateinformation.
- Address customer inquiriesresolve issues and provide solutions to ensure customersatisfaction.
Data Entry :
- Accurately record and update customerinformation in the database.
- Maintain detailedrecords of customer interactions transactions comments andcomplaints.
Problem Resolution :
- Identify and escalate complex issues to theappropriate department or supervisor.
- Followup with customers to ensure their issues are resolved to theirsatisfaction.
Product Knowledge :
- Maintain uptodate knowledge ofTwineChart’s products and services.
- Provide customers with accurate information aboutproducts services and promotions.
PerformanceMetrics :
- Meet orexceed call center metrics such as call handling time customersatisfaction and firstcall resolution.
- Participate in training and development programs toimprove performance and customer service skills.
Qualifications :
- High school diploma or equivalent.
- Excellent verbal and written communicationskills.
- Strong problemsolving anddecisionmaking abilities.
- Proficiency withcomputer systems and software applications.
- Ability to handle a high volume of calls and work in afastpaced environment.
- Strong organizationaland multitasking skills.
Benefits :
- Health Insurance : Comprehensive health dental and vision insurance plans.
- Retirement : 401(k) plan withcompany match.
- Paid TimeOff : Generous PTO including vacation sick leave andholidays.
- ProfessionalDevelopment : Opportunities for ongoing training anddevelopment.
- Flexible WorkHours : Flexible scheduling to promote worklifebalance.
- AdditionalPerks : Employee wellness programs teambuildingactivities and a collaborative work environment.
TwineChart is committed to fostering a diverseand inclusive workplace. We encourage applicants from allbackgrounds to apply.
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