A solution-based, leading parenting 411 company is seeking an Order Processing Specialist to join their team in a temp-to-perm capacity! They are are seeking a highly motivated and detail-oriented candidate to support Operations and Sales to help drive results by bringing order management expertise and an analytical mindset.
Excel Experience is a MUST (V-Lookups, Pivot Tables, etc)
Responsibilities
- Ensuring all necessary documentation is completed accurately and timely
- Review incoming orders for accuracy, contract compliance, and business guidelines
- Enter order and financial data in systems to ensure timely processing and shipping, delivering a high level of quality that minimizes the risk of delay
- Coordinate with warehouse operations to ensure orders are on time
- Resolve order processing and invoicing issues, escalating when necessary
- Maintain a high degree of quality control and validation of completed work
- Work with Finance to resubmit invoices that are past due
- Address customer concerns regarding shipping delays or damaged goods
- Update customer records with order details such as shipping details and tracking numbers
- Update Finance with status of payments from Customer Portals
- Maintain customer data such as ship-to addresses and essential contact lists
- Ensure operating and quality standards are met based on service objectives
- Other projects as assigned
Qualifications
- 0-3 years of experience with EDI order processing, invoicing, data entry, and customer service
- Strong computer skills and fast, accurate data entry capabilities; proficient in Microsoft Excel - Will need to pass a screening for this role
- Technical experience with ERP systems - NetSuite, SAP, FreshService etc. are a plus
- Experience with management of shipping vendors - FedEx, UPS, Freight Carriers are a plus
- Excellent communication in both written and verbal forms
- Ability to work in a fast-paced, performance-based environment and be a self-starter
- Ability to prioritize, organize, and manage multiple tasks with great attention to detail and quality
- Energetic, positive team player who is excited and comfortable in an entrepreneurial environment
Education :
Bachelor's degree in Finance, Business, or related field
Please submit your resume in Word format for immediate consideration.
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