JOB SUMMARY : The Valet Parking Cashier will provide courteous, reliable, and efficient casher services in accordance with Guest expectations and established performance standards.
KEY JOB FUNCTIONS :
- Maintain a professional personal and uniform appearance in accordance with hotel standards.
- Demonstrate a guest-driven service style with a sense of urgency for accuracy and efficiency in all interactions.
- Consistently model the company core values and service standards.
- Always speak professionally and graciously, smile, and maintain eye contact.
- Maintain an aggressive awareness of the area around the cashier booth and look for opportunities to initiate service.
- Offer a warm and sincere greeting to all arriving and departing guest and visitor vehicles as they enter or exit parking areas.
- Maintain a basic knowledge of the hotel’s services, events, and layout to ensure guests are given complete and accurate information and directions as requested or required.
- Maintain a basic knowledge of the surrounding city area and freeway access to provide accurate information and / or directions as requested.
- Respond to all guest / visitor inquiries and resolve service discrepancies accordingly.
- Maintain an alert, professional posture in the cashier booth when not actively engaged with a guest.
- Possess thorough knowledge of parking fee structures, special event / group discounted parking, monthly passes and all validation procedures.
- Process parking transactions accurately, calculate fees, collect payment and offer an appropriate departing comment.
- Maintain personal security of bank and cash transactions.
- Track all overnight hotel guest names and room numbers to ensure accurate postings for parking charges.
- Ensure that the booth, equipment, and surrounding areas are clean, orderly, safe and operating efficiently.
- Submit complete and accurate reconciliation reports and all data required to assure proper billing and revenue accountability.
- Perform any functions or tasks listed on shift checklists.
- Always maintain cleanliness and appearance of interior and exterior of cashier booth.
- Perform traffic control and guest screening when assigned.
- Replace ribbon cartridges for fee computers, ticket validators, and ticket dispensers if required.
- Work with other division and areas of the hotel to ensure the customer’s overall property experience meets or exceeds expectations and standards.
EXPERIENCE / QUALIFICATIONS :
- High School Diploma or equivalent
- Minimum 1 year in Customer Service
- Literacy and fluency in English
- Ability to think independently in making decisions to maximize customer service experience and program profitability.
- Must be proficient with customer Point-of-Service systems.
- Excellent cash handling skills
- Must have excellent customer service skills.
- Must present well-groomed professional appearance.
- Adheres to all regulatory, company and department policies and procedures.
PHYSICAL & MENTAL DEMANDS :
- Must be able to sit, stand or walk for extended periods of time (4 hours).
- Ability to tolerate extreme variations in temperature.
- Must be able to move in and around on the casino floor quickly.
- Must be able to respond calmly and manage many customers’ demands in a fast-paced environment.
- Visual and auditory range must include immediate environment.
- Must have the manual dexterity to operate a computer and other necessary office equipment.
- Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
- Ability to grasp, finger dexterity, use repetitive hand motion.
Positions that have contact with the public require the ability to work in a noisy
environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
30+ days ago