Description
The Field Service Specialist I is responsible for providing preventative and frontline corrective maintenance and Customer support on-site or remotely using various technology, tests, and procedures.
This requires strong Customer service and communication skills to gather detailed information regarding the problem and to work through potential language barriers.
Knowledge of electro-mechanical systems and the skill to use related tools and equipment are required for troubleshooting, testing, and repair work.
In addition, the Specialist I contribute to installations in a team capacity under direct supervision. For an entry-level role, the Specialist I must be able and willing to learn and adapt.
Operational Excellence (10%)
- Attends continuous training to maintain quality of work and improve as needed.
- Contributes to a team effort by performing in accordance with all company policies, GMP, Lean principles, and other directives;
supports the directives and decisions of higher-level management and performs other duties as assigned.
Delivering Results (30%)
- Utilizes collaborative service tools and systems.
- Locates and reads system schematics, drawings, and documentation.
- Assembles and installs machines at "company"; participates in customer machine installations.
- Contributes to routine preventative maintenance visits with either remote or in-person supervision.
- Uses data collection tools to gather diagnostic info and provide it to HQ for analysis.
Customer Relationships (60%)
- Begins responding to Customer calls with assistance or supervision.
- Uses various modes of communication to gather information from diverse Customers (, culture, language, technical aptitude) regarding the technical problem or error (, actively listens, reads electronic mail, asks questions in a written or verbal format, looks at Customer photographs or drawings, provides photographs or drawings).
- Performs machine conditioning at customer sites; supports conditioning efforts at customer sites remotely.
- Uses technology to diagnose errors or technical problems and works with Customers to implement solutions remotely.
- Uses digital scopes to assess problems.
- Runs dosimetry tests
- Travel with a more senior colleague, to work on the Customer site with direct or remote assistance / supervision.
Associate Degree* in Electro-mechanical or similar field
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