The Junior Technical Infrastructure Consultant (Jr. TIC) is responsible to help maintain our customer lab system in our Solon, Ohio office.
This includes hardware / software setup, updates and maintenance. The Jr. TIC will work closely work the OLR QA team to ensure systems are in a state needed for testing.
Jr. TIC will also be mentored by Senior TICs on all aspects of the TIC role to help them grow professionally. This opportunity will suit a recent graduate or Junior Technical Consultant and comes with excellent training & progression.
We rely on our Technical Infrastructure Consultants to :
- Frequently perform installation and configuration of Oracle Retail application.
- Regularly setup and maintain applications, servers, hardware and software environments
- Occasionally assist project teams in validation / testing of hardware and software.
- Regularly support and troubleshoot OLR and client environments
- Receive and setup new equipment as needed
- Assist and lean staging OLR process
Requirements
The successful candidate will have :
- Self-starter
- Ability to work under pressure to adhere to SLA's
- Clear communication
- Good problem-solving skills
- Troubleshooting capability in an independent way
- Ability to quickly understand new complex situations
- Ability to put in place quick workarounds, and then an action plan for root cause resolution.
- Structured approach to problem resolution
- Have a critical sense on existing problems and resolutions with the ability to propose improvements
- Experience in Windows installation and imaging process
- Experience in Java, XML, Ant scripting, Oracle Database, SQL Server Database
Experience Preferred :
- Bachelor’s degree in a Computer Science or related field
- Experience in Windows PC support
- Experience in Helpdesk Support
Benefits
- Coffee, Tea, and Water in the office
- Great Collaborative environment
- Training and developing
- Employer Benefits Program
- A Certified Great Place to Work
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