Customer Service Representative

Job Description

Job Description

A global auto, truck and trailer parts distribution center located in Hiram, GA is seeking an experienced Customer Service Representative. Need a solid work history and 5+ years of experience. Bilingual (Spanish / English) is a PLUS! Hours Mon- Fri 9am to 6pm. Pay range $23 to $25 per hour.

Responsibilities :

We need an experienced Customer Service Rep to join our new facility in Hiram, GA so we are looking for determined individuals who are skilled problem solvers that take pride in providing excellent customer service. Our representatives correspond to our expanding distributor base via phone, email, and various media platforms. Our Customer Service team members work closely with various internal and external entities to provide the highest level of customer support. This is an on-site position; it is not remote or hybrid.

• Proven ability / experience to lead a small team of CSRs
• Answer inquiries via phone, email, chat & fax, responding to all inquiries in a professional and timely manner
• Timely processing of orders and precise data entry
• Ability to identify and resolve issues in regard to shipments and / or order processing
• Build rapport with each customer; Actively listens to customer's requests and needs
• Handles each call until resolution is reached, including follow-up to ensure actions promised are completed
• Resolve problems by clarifying issues; research & explore answers and alternative solutions; implement solutions; escalate unresolved problems

Skills and Qualifications :

5 yrs minimum prior customer service, data entry, or call center experience

3 yrs customer service or call center Team Lead experience

Ability to establish and maintain a positive and professional relationship with clients, co-workers and visitors

Strong organizational and follow-up skills a must

Ability to multi-task and easily change gears

Strong interpersonal and written / verbal communication skills

Professional and customer friendly phone etiquette

Team-oriented mindset and strong work ethic

Microsoft Office

Bilingual Spanish a plus

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Referral program

Vision insurance

Company Description

Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.

Company Description

Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.