CLINICAL PROGRAM SPECIALIST - QUALITY AND CLINICAL EDUCATION

CLINICAL PROGRAM SPECIALIST - QUALITY AND CLINICAL EDUCATION

Job Summary

Provides oversight, consultation, research, management, and education in performance improvement and patient safety. Develops and provides services related to the orientation, continuing education, and assessment of clinical staff.

Job Responsibilities

• Coordinates activities and projects to meet organizational and regulatory agency goals and monitors local, state, and federal regulations.
• Maintains awareness of current trends, practice changes, and research findings related to program.
• Collects and performs statistical analysis, interpretation, and dissemination of data related to program.
• Employs performance improvement methodology, tools, and techniques in a clinical environment in order to achieve organizational goals.
• Manages projects and multidisciplinary teams serving as the expert resource providing consultation and support for improvement initiatives in order to accomplish measureable quality outcomes.
• Partners with leadership across the organization to educate / train, communicate, standardize, sustain, and facilitate the implementation of process improvement and safety principles.
• Studies existing conditions related to the issue / event presented and analyzes for causes and possible needed changes to improve quality and safety.
• Assists leaders in the development, implementation, and monitoring of key performance measures for identified improvement projects and safety initiatives.
• Collaborates with leaders in implementing and reviewing measures of effectiveness for cause analysis action plans.
• Coaches team members on the use of improvement tools such as run charts, pareto charts, Error Prevention Tools, Issue Investigation Tool, and Learning From Defects Tool.
• Serves as the data administrator for assigned databases and utilizes the databases as a resource for benchmarking to drive improvement.
• Rounds with leaders in assigned areas to assess practice, collect data, build relationships, and coach team members on best practices.
• Analyzes information related to medical practice patterns and makes recommendations to quality department leaders to support ongoing professional practice review, reappointment, peer review, and other reviews as assigned.
• Conducts investigations and cause analyses as assigned.
• Collaborates with nurse managers and staff to assess the learning needs and competencies of staff.
• Develops, implements, and evaluates educational programs and utilizes methods, measurements, and tools to evaluate achievement of learning goals.
• Serves as a consultant for staff in areas of program development, clinical practice, and professional development.
• Participates in the coordination of orientation programs, preceptor development, annual skills assessments, and simulations.
• Assigns Healthstream assignments as needed.
• Performs job duties in accordance with the Nurse Practice Act.

Qualifications

Skills and Attributes

Physical Demands

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.

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