Roles& Responsibilities :
Delivery leaders must have demonstrated in Salesforce expertise design, development and administration.
Delivery leaders must have specific experience in Salesforce Sales, Service and Health cloud verticals.
Delivery leaders must be able to actively engage with Customer Salesforce technical and functional teams and contribute towards story analysis, design, and development.
Delivery leaders must have demonstrated proficiency in Salesforce production management, deployment management, defects management and issues triage.
Establish and maintain a high-touch client relationship with Client leaders as assigned
Work closely with Client development and test leaders to define and establish project execution strategy
Assist in on-boarding talented TCS resources based on documented job descriptions and in determining specific subject matter training requirements to quickly build productive teams
Establish clear and concise goals for the TCS team members based on client defined deliverables
Monitor TCS resource delivery of defined services
Ensure timely communication of project or personnel issues and risks
Work with Client team leaders to establish product delivery key performance measurements and provide dashboard reporting as determined by the team
Ensure a high focus on quality deliverables and maintain documented service levels
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