The Customer Experience Specialist I will deliver exceptional Customer Service to our internal and external customers. Under the general direction of the Customer Service Supervisor, the Specialist will assist customers and stores with basic O’Rewards and retail sale conversations via phone and messaging platform.
ESSENTIAL JOB FUNCTIONS
Provide support to customers and stores for the O’Rewards program.
Assist with customer internet account issues.
Resolve billing or shipping questions for online customers.
Assist customers with gift card calls and questions.
Assist customers with fulfilling their online orders.
All other duties as assigned.
SKILLS / EDUCATION / EXPERIENCE
Required :
High School Diploma or equivalent (GED)
Strong written and verbal communication skills
Ability to multi task
Strong keyboarding, email, spreadsheet, word processing skills
Ability to meet deadlines
Desired :
1 year of O’Reilly store or similar retail experience
Experience in the automotive aftermarket involving customer service, product liability, and quality control
Basic knowledge of automotive systems
Bilingual
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package :
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health / Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations : Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
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