Helpdesk Technician

JobTitle : Helpdesk Technician

Client : The California State University(CSU)

Duration : 3year

Note : This is an onsiteposition.

JobSummary :

• Respondto user inquiries and provide technical support via phone email orchat.
• Diagnoseand troubleshoot hardware software and networkissues.
• Installconfigure and maintain computer systems andapplications.
• Assistwith network setup and maintenance including troubleshootingconnectivityissues.
• Documentsupport requests and resolutions in the ticketingsystem.
• Escalatecomplex issues to higherlevel technical staff or management asneeded.
• Providetraining and support to users on software applications and IT bestpractices.
• Maintaininventory of IT equipment andsoftware.
• Ensureadherence to company IT policies andprocedures.
• Experience :
• Provenexperience in a helpdesk or technical supportrole.
• Handsonexperience with troubleshooting and resolving hardware and softwareissues.
• Familiaritywith common operating systems (e.g. Windows macOS Linux) andapplications.

TechnicalSkills :

• Abilityto diagnose and resolve hardware and softwareissues.
• Skillsin identifying root causes of technical problems and implementingeffectivesolutions.
• Proficiencywith common operating systems such as Windows macOS andLinux.
• Experiencewith system installations updates andconfigurations.
• Familiaritywith popular office suites (e.g. Microsoft Office GoogleWorkspace).
• Knowledgeof specialized software used by theorganization.
• Understandingof network principles protocols (e.g. TCP / IP) and components (e.g.routersswitches).
• Abilityto troubleshoot connectivity issues and configure networksettings.
• Proficiencywith remote desktop and support tools (e.g. TeamViewer RemoteDesktopProtocol).
• Experienceusing ticketing and issue tracking systems (e.g. Zendesk JiraServiceDesk) .

SoftSkills :

• Clearand effective communication skills for interacting with usersdocumenting issues and explainingsolutions.
• Abilityto translate technical jargon into understandable terms fornontechnicalusers.
• Strongcustomer service orientation with a focus on resolving user issuespromptly andcourteously.
• Patienceand empathy when dealing with frustrated or confusedusers.

Ifyou are : bright motivated skilled a differencemaker able to getthings done work with minimum direction enthusiastic a thinker ableto juggle and multitask communicate effectively and lead then wewould like to hear from you.

We need exceptionally capable peoplefor this role for our client so get back to us and tell us why youthink you are afit."

AboutUs :

TriForceis one of the fastest growing companies in Philadelphia region byreceiving the award 5 times and 3 times(Ranked #) on Inc.

5000fastest growing companies in the USA. TriForce Consulting ServicesInc. is an established consulting services firm offering innovativesolutions to Government and Commercial sectors.

We specialize inbuilding customized software applications solutions such asknowledge management systems business intelligence data analysisdatabase support and maintenance data warehouse implementation andsupport systems architecture and systems integration for ourclients.

Our technical competencies are in Java.NET SharePoint PHPBusiness Intelligence (Cog nos Data Warehouse) mobile applicationsplatforms (iPhone iPad Android Blackberry) and various othertechnologies.

We also specialize in providing resources to manageinfrastructure projects. TriForce is one of the fastest growingcompanies in the Philadelphia region by receiving the award 6 timesand 4 times on Inc.

5000 fastest growing companies in theUSA.

5-7 years of experience in the field or related HelpdeskTechnician