Job Description
Responsibilities
Ability to use hand tools and assist or complete modifications to products . glazing, section width changes, insulating, etc.
and fork truck operation.
- Respond to customer requests for information concerning order tracking, order expediting and product availability.
- Perform order entry at both sales invoicing level and request for products from supply plants.
- Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
- Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
- Process all necessary paperwork for the daily operation of the sales center as required.
- Delivery responsibilities as required including driver qualified (valid license).
- Assist in unloading and loading vendor and customer vehicles.
- Monitor completion of daily customer LTL shipments including UPS..
- Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
- Other duties as assigned.
Responsibilities
Responsibilities
Ability to use hand tools and assist or complete modifications to products . glazing, section width changes, insulating, etc.
and fork truck operation.
- Respond to customer requests for information concerning order tracking, order expediting and product availability.
- Perform order entry at both sales invoicing level and request for products from supply plants.
- Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
- Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
- Process all necessary paperwork for the daily operation of the sales center as required.
- Delivery responsibilities as required including driver qualified (valid license).
- Assist in unloading and loading vendor and customer vehicles.
- Monitor completion of daily customer LTL shipments including UPS..
- Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
- Other duties as assigned.
Qualifications
QUALIFICATIONS
Qualifications
- 1-3 years Customer Service experience, door industry preferred
- Attention to detail and problem solving.
- Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
- Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc.
- Basic math skills required.
- Willingness to learn product and processes.
Education
High School Diploma or GED
Physical / Work Environment Requirements
- Ability to stand for long periods of time in a non-climate controlled environment.
- Ability to lift up to 50 pounds.
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