Steward Supervisor

Job Description

Job Description

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country.

Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

Assist in maintaining the highest level of cleanliness, organization, safety and production in the areas of responsibilities.

Supervise staff of 15-25 at any given time and coordinating that staff to accomplish the work assignments that they are required to achieve and maintain the team at that level.

This position requires a great deal of attention to detail. Assignments must be done within the specified time constraints.

This person must have the ability to communicate, initiative, teamwork, and be prompt. People skills, internal / external customer service, and communication skills are mandatory.

Ability to communicate with people within the department is necessary. Multitasking, clear penmanship (so work may be interpreted correctly), regular attendance, getting along with others, detail orientation, working a full shift, and the ability to work in a fast paced constantly changing environment are required.

Essential Functions and Responsibilities

• To cooperate with, and support others in an effort to provide the up most safety in the kitchen areas as well as throughout all other areas of responsibilities as well as throughout the hotel.
• Prioritize and delegate work assignments to all staff
• Monitor completion of daily work assignments
• Interact with the culinary, banquet and other outlet manager for their needs
• Assist in the maintenance of all equipment by notifying engineering of any needed repairs
• Assist in the proper use of equipment and cleaning supplies
• Maintain organization of all food and beverage equipment and supplies in all areas of responsibility (i.e. main kitchen, Preston's and all banquet areas.
• Assume the responsibility of training the staff assigned to his shift and periodically appraise their abilities through practical exercises to include daily pre-shifts.
• Assure that all banquet functions are properly set with sufficient equipment and all stewarding responsibilities for those functions are met and always on time.
• Responsible in maintaining the stewarding areas in compliance with all Local health departments, Steritech and safety code regulations.
• Assist in maintaining effective awareness programs for the department in regards to safety and breakage
• Assist in the completion of Quarterly inventories
• Constant monitoring of daily activities such as dish machine monitoring, perpetual inventories and chemical counts.
• Ability to carry on the day to day floor operation in the absence of a Executive Steward and / or Assistant Executive Steward
• Attend daily BEO meetings when necessary and prepare BEO set ups sheets a day in advance
• Assist in the receiving's of all Stewarding purchases
• Execute emergency procedures in accordance with hotel standards
• Assure that all areas pertaining to breakdown are clear of all equipment and food items
• Other duties as assigned

Supportive Functions and Responsibilities

• Reports to work as scheduled in proper uniform and in accordance with the company's personal appearance standards
• Notifies appropriate individuals fully and completely of all problems and unusual matters of significance
• Is polite, friendly, and helpful to guests, management, employees
• Attends appropriate hotel meetings and training sessions
• Promotes and applies teamwork skills at all times
• Executes emergency standards in accordance with hotel standards
• Complies with safety regulations policies and procedures
• Complies with hotel department standards, policies and rules
• Remains current with hotel information and changes
• Maintains cleanliness and excellent condition of equipment and work area

Qualifications

• Ability to read / write in English
• Excellent communication skills - oral & written
• Excellent guest service skills
• Previous stewarding experience within a large volume hotel highly preferred.
• Able to work a fully flexible schedule, including weekends and holidays
• Able to push / pull and / or lift 40+ lbs.

Education : High School Diploma or equivalent preferred

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.