Summary
Assists customers with inquiries within a high volume call setting while providing an exceptional customer experience and complaint resolution.
Offers credit counseling to resolve self-pay balances, makes monthly payment agreements and post payments while exploring various discount opportunities.
Provides knowledge of insurance processing at both a claim and guarantor level. Processes accounts for bad debt placement or legal collection action.
Acts as a patient advocate by evaluating medical debt to determine financial need and assist with Medicaid enrollment, financial assistance or other state and federal programs.
Processes patient correspondence received by mail, lockbox, email and My Chart. All duties are performed for both professional and facility accounts.
Requirements
Educational Requirements
Degree / Diploma Obtained Program of Study Required /
Preferred and / or High School Diploma or EquivalentRequired
Experience Requirements
Minimum Years Required Area of Experience Required /
Preferred and / or 1 YearHealthcarePreferred
State of Florida Licensure Requirements
Licenses Required /
Preferred and / or
Certifications / Registration Requirements
Certificates / Registrations Required /
Preferred and / or
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