Technical Writer

We’re searching for an experienced technical writer to join our team and help take our client-focused services to new heights.

As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering.

Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Objectives of this Role

• Develop comprehensive documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple,

polished, and engaging content

Write user-friendly content that meets the needs of the target audience, turning insights language that sets our

users up for success

Develop and maintain detailed databases of appropriate reference materials, including research, usability tests,

and design specifications

Evaluate current content and develop innovative approaches for improvement

Daily and Monthly Responsibilities

Research, outline, write, and edit new and existing content, working closely with various departments to

understand project requirements

Independently gather information from subject matter experts to develop, organize, and write procedure

manuals, technical specifications, and process documentation

Work with development and support leads to identify all documentation repositories, revise and edit, and

determine the best solution for data compilation and centralized storage

Research, create, and maintain information architecture templates that uphold organizational and legal

standards, and allow for easy data migration

Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across

all documentation

Skills and Qualifications

• Bachelor’s degree in relevant technical field
• 2-4 years’ industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience : design, UI, and help refine content and create

visuals and diagrams for technical support content

Preferred Qualifications

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Firm understanding of the software development life cycle (SDLC)
• Previous software development experience
• Certification through the Society for Technical Communicators
• Experience using XML tools to create documentation
16 days ago