Client Relations Specialist

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We are immediately hiring a Client Relations Specialist in Burlington, NC for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.

• Pay Type : Exempt / Salary paid Twice Per Month
• Annual Salary Pay : $50,000.00 - $55,000.00 per year based on experience
• Schedule : Monday-Friday 8 : 00 a.m. 5 : 00 p.m.

Here are a few of the many benefits when working with us :

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

Apply Here With Ryder Today

We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!

Click here to see all Opportunities at Ryder : https : / / ryder.com / careers

EEO / AA / Female / Minority / Disabled / Veteran

Summary

The purpose of this position is to be the liaison between the customer and Production; to ensure customer specifications and requirements, relative to quality and on time performance, are met or exceeded.

This position will have the responsibility of over-seeing the life cycle of customer requirements, working with supply chain to ensure pertinent dates are met, prioritizing work load and ensuring all customer requests for orders are completed correctly and within the requested timeframe.

Additional areas of responsibility will include having appropriate daily information to provide in the morning production meetings to keep production informed of any delays or changes to work orders.

This position requires the ability to plan, execute and coordinate all components to support productions requirements. Additional responsibilities include coordinating and updating production with activities related to new product launches.

Specific duties will include :

Processing daily correspondence with customers via phone, fax, and email. Employee will also be responsible for attending any and all weekly conference calls with customers to communicate and negotiate scheduling or forecasts.

This may require travel.

• Attend daily production meetings with management to ensure team is aware of customer needs.
• Obtain all job specifications from customer to complete work orders for production.
• Generate efficient and timely production plans. Identify supply constraints and problems and communicate to operations / production.

Provide material planning support for production by running material shortage reports for each work order.

• Ensure all customer orders are produced, shipped and billed correctly and completely. Planner will report daily production and shipments.
• Develop and maintain customer loyalty by answering all customer questions and address any customer complaints. Attend meetings / calls with appropriate contacts.

Insure complete customer satisfaction.

• Resolving Conflicts and Negotiations - Handling complaints, settling disputes, and conflicts, or otherwise negotiating with Customers and / or Production.
• Ensures good communication and interaction with salesperson to keep informed of job status in regards to questions or concerns.
• Alerts upper management to any conditions within company that could lead to customer dissatisfaction and recommends solutions.
• Quote and submit Pricing to customers for approvals, includes : PO's, One Time Costs & Overtime.
• Documenting / Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic form.

Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

• Monitor Processes & Materials - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• Evaluating Information to Determine Customer Compliance Standards - Using relevant information and individual judgment to determine whether processes comply with Customer standards and requests.
• Creates tracker expanding upon customer requirements to track internal milestones in addition to customer milestones.
• Updates tracker weekly and distributes to appropriate team members.
• Forwards all applicable design packet information, special pack data, and label data to Engineering and Procurement contacts for quoting and delivers back to customer.
• Manages distribution of information to and from customer and Supply Chain Partners.
• Coordinates with marketing, Engineering, and material supplier on the design of all special packs.
• Collects and reports KPI's.
• Advanced knowledge of ERP Systems

Essential Functions

• Interact with clients and Customer Success Manager in resolving problems or issues.
• Monitor and manage key performance indicators and execute root cause analysis utilizing operating systems.
• Provide all support function activity including accuracy and timeliness of data processing, reporting analysis, and all other customer specific inquiries as directed by Customer Success Manager.
• Cohesively work with internal SME(s) to resolve problems and / or support projects.
• Prepare various reports as required or any support document needed.
• Support and develop improvement initiatives in support of the Customer Success Manager.
• Responsible for preparation in support of client quarterly and monthly account reviews.
• Evaluate, quantify and present opportunities for continuous improvement at assigned accounts. Responsible for preparation in support of client quarterly and monthly account reviews.
• Monitor quality.

Additional Responsibilities

Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills
• Strong planning and organizational skills
• Possesses a high degree of initiative
• Demonstrates analytical skills
• Demonstrates problem solving skills
• Demonstrates initiative and problem solving skills
• Excellent interpretation of complex statistical data
• Must be computer literate and able to use the Microsoft Office Suite (Excel, Word, Access & PowerPoint required) as well as internet for work related matters
• Demonstrates customer service skills
• Develops and delivers effective presentations (preferred)
• Excellent interpersonal skills
• Detail oriented and customer focus
• Possesses a high degree of initiative

Qualifications

• Bachelor's degree required in Business, Logistics, Transportation.
• Two (2) years or more of industry related experience required
• Two (2) years or more Experience in fulfillment and logistics required

Travel : None

DOT Regulated : None

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Job Category : Customer Service

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https : / / ryder.com / job-applicant-privacy-policy)

Security Notice for Applicants :

Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.

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Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

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