Office Support Person IV - Civil Processing

SUMMARY

This person will contribute to a positive work environment and assist with any other duties throughout the office as needed.

He / she performs daily office support services to include but not limited to : office support, processing, and maintaining documents related to civil processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process civil documents, both timely and accurately, according to the PA Rules of Civil Procedure;
• Utilize department software to record all transactions and data entry;
• Responsible for investigating and resolving discrepancies on a case by case basis;
• Assists clients via counter with civil processing and criminal warrants per regulation;
• Ability to work calmly and productively under pressure in the office;
• Complete mandatory eFiling Training;
• Process eFiling documents through eFiling transactions;
• Assists with bench warrants and questions;
• Keep current on all policy procedures & updates;
• Document and log all transactions for the FBI and Pennsylvania State Police manually for audits;
• Processing Criminal Warrants per regulations;
• Remove warrants out of record management system;
• Responsible for scheduling personal bi-monthly meetings with Sr. Operations Manager.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .

• Computer literate; excellent data entry skills;
• Accurate and detailed oriented;
• Well organized with the ability to meet deadlines;
• Work effectively in a fast paced environment both independently and as part of a team;
• Good inter-personal, oral and written communication skills;
• Must pass a criminal history background check;
• Must pass a NCIC Terminal test and JNET test;
• Files warrant records and maintained in a secured area;
• Mandated annual training;
• Pleasant and professional demeanor;
• Minimum High School Diploma;
• Post education a plus.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; and talk and hear. The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls;

reach with hands or arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift and / or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

The noise level in the work environment is usually moderate.

Miscellaneous Information : This is a Union Position.