Senior Vice President - Client Services (Non-Healthcare)

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.

Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6 / 5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.

Find a job you’ll love today!

The Senior Vice President Client Services will be responsible for overall client relations, operational effectiveness, revenue generation & client retention.

Leads the region and / or teams according to the values, ethics and parameters outlined.

Establishes and maintains client account plans and ensures that action steps are implemented to achieve results in the areas of client satisfaction and retention, expansion of services, utilization of supplier network.

Accountable for achievement of all designated goals and objectives in the areas of operational effectiveness, revenue generation and other success factors.

Proactively supports development of client relationships and attend meetings & reviews as required. This includes providing support to Directors in account renegotiations including RFPs from current clients.

In partnership with the Directors, establish and maintain long term relationships with client at a global strategic level.

Identifies and implements process improvement for operational effectiveness, for client teams, based on client specific requirements whilst adhering to broader operational effectiveness goals, including technology requirements.

Creates an environment for success through regular communication forums, including operational team meetings and strategic leadership meetings with regional directors and managers, including all functional areas within the region.

Works closely with the Clients to assess any concerns on the planned program and associated business objectives.

Conducts Client performance analysis and develops optimization plans with Operations; recommends actions around process delivery enhancement.

Conducts Client profitability analysis & optimization recommendations (specifically related to contract / SOW terms and performance).

Attitude & Attributes :

Attributes & Attitude :

Strong communication and negotiation skills

Ability to build relationships with clients, partners, and stakeholders at all levels

Align individual goals with organizational goals

Ability to manage multiple complex projects simultaneously

Highly responsive & have a solution-oriented mindset

Customer focus & good understanding of business cycles, budgeting & financial management

Knowledge :

Masters / Bachelor’s Degree in Management, Business or Marketing

Experience : 12-15 years of pertinent experience in Client Services / Account Management within the BPO / Contact Center / Customer Experience industry

Compensation & Benefits :

The anticipated base salary range for this remote position is between $220,000 - $250,000. In addition, Everise provides benefits including medical coverage, dental, vision, disability, 401k, and paid time off.

Depending on the specific role, compensation may also include commission earnings and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.