Rental Specialist

Job Description

Job Description

Who Is Tri-Lift Industries?

Tri-Lift Industries, Inc. is a third generation family business seeking qualified individuals to be part of our growing team.

As the leader in material handling equipment and solutions, we represent CLARK, BYD, and Liugong forklifts as well as aerial equipment and solutions, covering North Carolina, South Carolina and Virginia.

Our vision and mission is to be THE trusted long-term material handlings partner in the market by delivering proven industry leading products and services designed to enhance our customers business.

We stand by our core values that provide passion, professionalism, integrity and team work. We are a large company still small enough to care.

Tri-Lift Industries provides opportunities and offers continuous paid training, wages that are flexible, a complete benefit package for employees and their families to include paid time off, medical, dental, life, short and long-term disability, matching 401K Plan, and company clothing.

Candidate must pass a pre-employment drug test and background check.

BENEFITS INCLUDE :

• Competitive Compensation and PTO
• 401(k) Plan that Matches 4%
• Medical, Dental and Vision Insurance
• Company Paid Short and Long-Term Disability
• Company Paid Life Insurance with Additional Purchase Options
• Company Paid Holidays

Hourly Range : $24 - $26

JOB SUMMARY

As a Rental Specialist, you will be an essential contributor to our success, and we will look to you to not only grow our revenue and reputation but to help our customers and clients achieve any and all goals through our efforts in coordinating and planning Rental and Trucking.

The Rental Specialist will act as a consultant to client's rental needs, coordinate with our rental technicians to maintain and support our fleet, coordinate trucking and deliveries for internal departments, and coordinate with all team members to ensure mutual success.

The Rental Specialist position for Tri-Lift Industries is a pivotal role in one of the largest and fastest growing departments at our company.

To help you succeed, we provide competitive pay and benefits and extensive hands on training to get you up to speed.

ESSENTIAL DUTIES AND RESPONSIBILITIES : include the following but are not limited to the job specifications contained herein.

Additional duties or job functions that can be performed may be required as deemed necessary by your supervisor or rental manager.

• Primary Duties
• Rental Lead Generation
• Suggest and provide leads to all departments (Service, Sales, Parts, Rental) for products supplied by our company that will enhance our customers’ business.

The focus will be on growing the rental department itself, but should other opportunities arise, they will be passed on to the Sales Coordinator to allocate to the appropriate sales representatives

• This position requires comfortability on the phone calling and generating rental opportunities from current rental customers, customers from other departments, and new customers.
• Certificate of Liability
• Coordinate with the Rental Manager every week to call each customer whose Certificate of Liability (COI) is out of date to acquire an updated one.

Each received updated COI will be entered into our ERP system for account updating purposes.

• Rental Phone Coverage
• Take any rental calls coming into the branch. Gather all information necessary to dispatch appropriate technicians.
• Inventory New / Rental
• Coordinate with the Sales Coordinator every week to see when our new rental stock units are arriving and relaying that to the Rental Manager.
• Review the rental inventory every month with Rental Manager for equipment removal / additions.
• Third-Party Rental Program
• Learn and find ways to best utilize the third-party rental program we use to track rental rates vs. competitors, estimate utilization vs market standards, etc.

This tool is invaluable for the growth of the department.

• Once learned, hold a training session for sales representatives to navigate the platform to their benefit / advantage.
• Workshopping Rental Growth Marketing
• Coordinate with our Marketing Manager to find ways to engage and incentivize our Territory Managers to push rental through ways such as : flyers, direct marketing to customers, contests, etc.
• Reach out to customers directly to coordinate ways to show our gratitude for their business. That can be ways such as, but not limited to : raffle among the highest rental revenue customers, an appreciation day for rental customers, etc.
• Assist in Rental Contract Management / Maintenance
• Review all rental contracts to ensure that our equipment is being billed and serviced at the correct intervals.
• Review overtime billing for short-term, long-term, and guaranteed maintenance customers.
• Creation / Sending of Rental Quotes
• Create and send quotes for rentals to customers and for repairs to rentals to applicable customers
• Secondary Duties
• Assist in Daily Processing and Management of Technician Work Orders and Time Entries
• Opening, closing, and managing technician work orders.
• Process work orders and ensure all work orders are closed within 3 days of completion with accuracy.
• Communicate with the parts department to ensure parts are ordered in a timely and correct manner.
• Relay updates on aging work orders to the technicians and customers
• Assist daily processing of timesheets and work order processing
• Arrange for shop work to be brought into the shop with Bills-Of-Landing and proper workorder generation.
• Assist in the Dispatching Process
• Mange technician’s schedules and workflow of calls.
• Follow any customer requirements when dispatching to ensure payment. Direct technicians how to comply with customers’ policies and procedures.

Assist in Processing 3rd Party Requests

Follow all policies and procedures and direct technician for each service call. Provide estimates or collect POs as required.

Do all necessary to ensure payment will be collected.

TYPICAL WORK SCHEDULE : Monday through Friday 8 : 00 am to 5 : 00 pm.

KEY PERFORMANCE INDICATORS : these are key indicators that will be maintained and managed by the Rental Manager for the department and all personnel.

• Have the calls been made and accounted for in the CRM system? The appropriate follow-up schedules for calls should be in place as well.
• Fully updated COIs for customers.
• 3-5 Rental quotes for the sales team per week
• 50% approval rate for rental damage quotes per month
• Consistent phone coverage for the department. Every call should be answered immediately.
• Assist in overflow needs as directed by secondary duties and by the Rental Manager.
• Consistently find new ways to get the internal rental department employees engaged directly with our customers beyond a transactional sense.

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