Manager, Business Operations

We Put the World on Vacation

At Travel + Leisure Co., our mission is simple : to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts.

Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe.

Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

A Business Operations Manager is responsible for directing and coordinating the daily operation of the Business Operations team, which includes staffing and development of the team, managing daily site operations including sales contracts, tour management, and other business functions.

The role will also support marketing and sales processes, ensuring that standard operating procedures are followed to support consistent handling of tour flow and premium allocation operation.

Must maintain effective, open communication with other departments to promote the Company's goal of being responsive, respectful and delivering a great experience.

Specific duties include but are not limited to : How You'll Shine

• Hire, train and supervise operations and provide on-going training to better support the Sales and Marketing teams, with an emphasis on the recruitment and development of the team.
• Properly and professionally responding to customer service needs including to engage with our customer base at the site.
• Ensuring that potentially delicate situations are handled and / or escalated efficiently and professionally.
• Utilization of new and evolving technology for our sales, marketing, and Ops teams to continue to engage with our customers and drive business forward.
• Implement, enforce, maintain, and review all site internal controls to reduce misuse or abuse of inventory items and / or cash.
• Tracking inventory and performing physical inventory counts on a continuous basis.
• Assist with reviewing and / or supervision of efficient and accurate processing of contracts in a timely manner as it relates to Contract Standards.
• Assist with review of Commission payroll to ensure correct payments are being made in accordance with approved commission pay plans assigned to each commissioned employee;

send corrections as needed to Corporate Commission Department

• Assist in the preparation and review of all contractual documents for accuracy, to assure all contract documents comply with company policies and procedures.
• Act in an advisory position to Sales and Marketing leaders to ensure compliance of Company Policy and procedures.
• Maintain supplies, collateral, guest supplies, refreshments and vendor accounts to facilitate Sales office activities in accordance to the Site's Budget.
• Assist with the review of monthly accounts payable reports and invoices.
• Annual budget of sales overhead expenses
• Provide adhoc reporting on key sales and marketing performance indicators.
• Lead and participate in process improvement and standardization initiatives.
• Performing other duties as assigned.

What You'll Bring

• Minimum of two (2) years of Sales Operations Experience,
• Minimum of 2 years Supervisory / Management experience
• 2-3 years’ experience in accounting / budgeting
• Two years’ experience in accounts payable / receivable; basic accounting principles
• Must be proficient in Word and Excel programs
• Previous experience in data analytics, preferably in Oracle Business Intelligence (OBI) and basic SQL knowledge
• Excellent communication skills being tactful and able to interact pleasantly when dealing with internal / external customers
• Must be able to work independently; capable of focusing with interruptions; must be able to adapt to changes quickly employees at all levels within the organization

How You'll Be Rewarded :

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.

Travel + Leisure Co. benefits include :

Note : Temporary and / or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.

We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.

Join our global team and build a career where memories start with you.