Cross Dock Home Delivery Coordinator
We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.
S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to peoples homes.
From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the makingand our story is still unfolding.
Were here for it. We think you should be too. Were looking for a driven professional with an inclusive mindset to join our team as a Crossdock Home Delivery Coordinator.
This is an exciting opportunity to join our growing Supply Chain organization. Our crossdock operations are critical in providing best in class customer service to our furniture customers.
- This is an on-site position based out of our Fife, WA Crossdock
- This role is an Individual Contributor position
A day in the life as a Crossdock Home Delivery Coordinator
- Manage the shipment and routing of outbound freight to ensure cost-efficient and timely delivery of product
- Partner with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight
- Handle and resolve escalated customer service issues directly with the customer
- Investigate and resolve issues related to damages, shortages, and overages
- Coordinate communications between the cross-dock, stores, drivers and Distribution Center to maintain the highest level of service
What youll bring to the table
- Clerical, word processing, and / or office skills
- Good communication skills
- Ability to work in a team environment
- Basic English Language proficiency
Wed love to hear from you if you have
- A minimum of 1+ years of related work experience
- Customer service experience preferred
- Associates degree in related field
- Strong Mathematical skills
- Strong problem solving and analytical skills
- High attention to detail
- Familiarity with AS400
Minimum Starting Rate : $23.90 Hourly Up to : $29.88 HourlyPay ranges will be adjusted upward as needed to comply with applicable state and local law.
In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.
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