Client Services Lead

ABOUT THE SHADE STORE

At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation.

WHY WORK AT THE SHADE STORE

We set out to create a company culture that is enjoyable, rewarding, and where there is continuous upward mobility and growth opportunity.

If you work hard, give the company your all, use good judgment, and have a positive attitude then the sky is the limit. In return, there are numerous perks and benefits including :

• Competitive compensation
• Comprehensive Medical, Dental and Vision benefits
• Generous Paid Time Off inclusive of holidays and flexible floating holidays
• 401k retirement plan with company matching

THE POSITION :

As the Client Services Lead you will ensure that the client is satisfied with the product and services they receive from the company.

As a Lead, you will demonstrate exemplary customer service and leadership skills by proactively attending to the client’s needs, while providing the absolute best customer satisfaction through strong problem solving skills and client management.

You are the representative of both the client and the team members.

RESPONSIBILITIES :

• Leading by example through client interaction
• Providing the management team with feedback regarding system / dashboard performance, anticipated problems and possible solutions
• Consistently communicating with the team Director regarding areas of opportunities for team members
• Assisting Client Services Managers in actioning and resolving any escalated client issues
• Providing continuous one-on-one training and guidance to new and tenured employees
• Support with rollout and coaching to ensure team members are hitting KPI targets and goals
• Participation in train the trainer classes

WHAT WE ARE LOOKING FOR :

• 3+ years of Client Services Management-related experience
• Talented communicator
• Inspiring leader, who brings out the best in a team and the process
• Strong organizational skills, attention to detail, and an ability to problem-solve, prioritize and meet deadlines
• Experience in a retail and manufacturing business environment a plus but not required
• Self-started who can efficiently manage tasks and time
• Strong analytical skills to compliment a strategic and business-minded approach

THE SHADE STORE offer is contingent upon :

Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of your hire date

The Shade Store provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.