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Manager Customer Care

VirtualVocations
Portland, Oregon, United States
Full-time

A company is looking for a Manager, Customer Care.Key Responsibilities : Oversee all channels of customer support, ensuring timely and effective resolution of inquiriesBuild and lead a high performing service team for operational excellenceWork with internal and external teams to optimize the customer journeyRequired Qualifications : 3+ years experience managing a customer-facing teamExperience with in-house and offshore operationsStrong change management skillsEmotional intelligence and process-oriented mindsetMission-driven mindset and ability to lead by example

9 days ago
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