Field Service Project Manager

Hepaco, A Clean Harbors Company, in Louisville, KY is seeking a Field Service Project Manager to plan, lead, organize and coordinate the daily operations of the service line crew.

This includes responsibility over proper operation of equipment, driving operational efficiencies at the work site and ensuring accurate documentation related to the job is completed in a timely fashion.

• Responsible for the project management of emergency spill response management.
• Responsible for managing all phases of spill response including, working directly with clients to ensure a timely successful spill cleanup, regulatory compliance, with client with safety and cost effectiveness in mind.
• Create and manage remedial work to include development of cope of work, Development of Request for quote (RFQ) validation of quotes received to assure the most equipped and best contractor response is awarded to assure a complete closure of the incident.
• Accurately log information from client interactions into ALERT systems; update in a timely and accurate manner so that clients can track services inquiries and resolution.
• Review analytical results to ensure compliance meeting specific state / province requirement and accomplish site closure.
• Submit initial written, electronic, and intake reports to regulatory agencies.
• Manage proper disposal of all waste.
• Audit all subcontractor work orders / invoices for accuracy.
• Input correct information into the ALERT system, including use of correct grammar and spelling, accurate selection of all appropriate categories, and addition of any notes or comments pertinent to the contact and / or contact record.
• Providing and maintaining excellent customer service and satisfaction.
• Ensure all DOT, OSHA, safety rules, regulations, guidelines, policies, and site-specific safety plans are following throughout cleanup activities.
• Ensure that all client SOP’s and special instructions are performed and are compliant.
• Communicate effectively to contractors, clients, regulatory officials, etc...., through both written and verbal communication.
• Return all internal and external calls, emails, and facsimiles in a timely manner to ensure that client concerns are understood, addressed, and resolved in an efficient and complete manner as possible.
• Maintains professional competency in all aspects of the job.
• Relays emergency and non-emergency information to personnel in the field along with feedback on contractor.
• Perform other job-related duties as required.
• When necessary, answers a multi-line telephone system for emergency and non-emergency calls for clients, screen, and transfers calls, in a high-volume phone environment.
• When necessary, complete phone screenings and assists clients in obtaining needed paperwork, SDS, from other providers and facilities.
• Report to Sr Mgt any items of concern as relates to client or contractors’ expectations
• Efficiently log Billable Time on a daily basis, in accordance with company guidelines and activities completed

Responsibilities

• The ability to pass a background check, are required
• Project Managers’ must be available to work 12-hour shifts which does include nights, weekends, and holidays.
• Ability to handle a high call volume, in a fast-paced environment dealing with emergency response calls.
• Capable of remaining calm, confident during stressful situations.
• Ability to adapt to a changing environment.
• They must be able to effectively communicate with others, including clients, ERTS / Hepaco employees and outside professionals.
• Able to orchestrate large volumes of data while meeting critical deadlines.
• They must exemplify professionalism in personal appearance and demeanor.

Qualifications

• Environmental field service operations, construction, manufacturing, or similar industry experience
• Ability to be on-call for emergency response situations
• Ability to pull a trailer via pick-up truck preferred
• Ability to interface with clients and management
• Ability to manage project related vendors
• Ability to manage, reconcile, and review all job-related documentation
• Ability to work in confined spaces for periods of time
• Valid Driver’s license
• Perform physical functions per job requirements
• Successfully complete a background check, drug test, and physical, by position

Preferred Qualifications :

• Experience in industrial emergency response, Hazmat clean-up, confined space entry
• Supervising / working in confined spaces

Hepaco, A Clean Harbors Company, is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or based on any other federal, state / provincial, or local protected class.