Service Desk Specialist

Job Title : Service Desk Specialist

Location : Auburn, WA (100% on-site)

Contract Duration : 4 months (with potential for extension and / or full-time conversion based on performance)

Pay Rate : Up to $28 / hr

Shifts Available :

• Saturday - Wednesday, 6am - 2 : 30pm
• Saturday - Wednesday, 2pm - 10 : 30pm

Company : A large clinical provider in the South Seattle area

Job Description :

We are seeking a Service Desk Specialist with 1-2+ years of experience to join our client’s team. This role is crucial in maintaining high-quality customer service and technical support in a 24 / 7 environment.

Key Responsibilities :

• Provide hardware, software, and network support primarily via phone.
• Solve technology operational and application problems.
• Assess customer needs and troubleshoot issues to ensure technical excellence and patient safety.
• Act as a central point of contact and escalation for customer needs related to personal computers, peripherals, software, network, and system needs.
• Work under supervision and be flexible to support various shifts in a 24 / 7 environment.

Minimum Requirements :

Experience :

• 2 years in a technical customer service environment involving support or installation of software and hardware.
• High-volume inbound call experience (30-50 calls / resolves per day) from either a customer service or IT perspective.

Education / Licenses / Certifications :

• A+ Certification or equivalent certifications.
• AA in healthcare or computer science preferred.
• Bachelor’s degree in computer science or related field preferred.
• Technical school classes in technology are a plus.

Skills :

• Strong understanding of the incident management process, system monitoring, and alert management.
• Comfortable with written and verbal communication and responding quickly.
• Experience in an ITIL-aligned organization with a mature environment is preferred.

Nice to Have :

Experience from a service operations team, particularly with monitoring systems.

Skill Keywords :

• Service desk
• Phone support
• Ticketing system
• Password reset
• Active Directory
• Help desk support
• ServiceNow
• Customer service
• Windows 10
• Office 365

Additional Details :

• Flu shot required annually.
• Must be willing to submit to pre-employment and random background screenings.

Benefits of the role :

• Opportunity to work at one of the largest clinical providers in South Seattle (a significant resume booster!).
• Consistent hours.
• Competitive pay.

Pay / Benefits :

• Up to $28 / hr while on contract.
• We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

This temporary role may be eligible for the following : Medical, dental & vision401(k) / RothInsurance (Basic / Supplemental Life & AD&D)Short and long-term disabilityHealth and Dependent Care Spending Accounts (HAS & DCFSA)Transportation benefitsEmployee Assistance ProgramTime off / Leave (PTO, Vacation, or Sick Leave)

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.