Senior Program Manager of Loyalty - Marketing

Job Description This person is responsible for the overall management of top Fortune 200 Marketing Promotion / Loyalty Programs, spanning across 12 brands and 50+ programs.

This includes management of existing programmatic structures and benefits, as well as crafting and completing strategic improvements to the loyalty program.

This position will work closely with operational teams such as fulfillment centers, contact centers and internal / external marketing agencies to ensure the success of Branded Loyalty Programs and identifying customer experience opportunities to improve program experience.

This role will report to the Senior Principal of Digital Marketing Services Capgemini DCX.

Do you have the skills to fill this role Read the complete details below, and make your application today.Responsibilities

Ensure an outstanding member experience by delivering key program improvements and potentially optimize program operations construct based on insights.

Lead and optimize interactions and communications with Contact Centers, Fulfillment Centers, and Agencies of Record.Lead cross-functional team projects across a broad set of collaborators, clearly aligning on business and data needs and handling ambitious timelines to deliver on program requirements.

Develop and cultivate positive relationships with both internal and external partners, including handling requests and supporting quarterly business reviews for managed services and brand owners.

General Program Management, including leading cross-functional team initiatives, facilitating meetings, and providing key updates and presentations to senior leadership.

Develop, optimize, and communicate strategic program improvements in line with the long-term strategy. Continuously update and assess the market loyalty landscape if applicable.

Lead regular cadence of vendor communications, including responding to questions and sharing program updates.Makes daily decisions focused on driving revenue contribution and improving overall performance metrics.

Leads cross-functional efforts involving multiple internal / external partners.Actively lead a dynamic team across multiple subject areas.

Experience with regulatory businesses (alcohol, tobacco, pharma), sweepstakes and contests.Comprehensive understanding of OMS features and functions from Salesforce OMS.

Position could have multiple reports.Experience Required

10 + years of dynamic work-related experience in marketing for retail and or CPG.Expertise in Loyalty Operations.Ability to work with, manipulate, and draw conclusions and recommendations from sets of data.

Experience in and passion for loyalty marketing, rewards programs and most importantly the customer experience.Passion for understanding consumer insights and consumer behavior.

Strong communication skills, both written and verbal.Strong quantitative skills and the ability to frame business problems analytically, strong understanding of operational metrics.

Success in working well both independently and as part of a team to achieve goals and targets.Excellent interpersonal and communication skills working with people at all levels and backgrounds.

Ability to build and deliver presentations or written communication in a concise and well-organized manner.Work with a high level of accountability, results-orientated, and dependable.

Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career.

Flexible workHealthcare including dental, vision, mental health, and well-being programsFinancial well-being programs such as 401(k) and Employee Share Ownership PlanPaid time off and paid holidaysPaid parental leaveFamily building benefits like adoption assistance, surrogacy, and cryopreservationSocial well-being benefits like subsidized back-up child / elder care and tutoringMentoring, coaching and learning programsEmployee Resource GroupsDisaster ReliefAbout Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future.

It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, motivated by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

The Group reported in 2022 global revenues of €22 billion.Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity / expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

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