Help Desk Support Specialist
Customer Support Specialist
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshooting and resolving customer issues, escalating as needed.
- Ensuring timely and accurate follow-up with customers to resolve issues and answer questions.
- Collaborating with other departments to resolve customer issues and improve customer satisfaction.
- Process transactions according to company standards.
- Monitor our system to ensure that it’s operating correctly, and all processing is complete.
- Trigger system notifications to customers to ensure they have completed their processing timely.
- Analyze system reporting and work with customers to help them use the data to get more value from our system.
- Support hardware cleaning and preparation as needed.
- Review, monitor, and respond to help desk tickets as they’re received.
- Other related duties as assigned by the Department Supervisor, Manager, or COO.
Qualifications and skills :
- Excellent communication skills, both verbal and written.
- Ability to troubleshoot and resolve customer issues in a timely and effective manner.
- Strong multi-tasking and time-management skills in a fast-paced work environment.
- Demonstrated ability to follow-up and follow-through with customers.
- Ability to work independently and as part of a team.
- Demonstrated ability to adapt to changing priorities and customer needs.
- Positive attitude and customer-focused approach to problem solving.
- Proficient in Microsoft Office and basic phone skills.
Job Type : Full-time
Full-time
Benefits :
401(k) matching, Dental Insurance, Health Insurance, Paid Time Off
Work Location :
One location, in office, not remote or hybrid.
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