Customer Support Specialist
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshooting and resolving customer issues, escalating as needed.
- Ensuring timely and accurate follow-up with customers to resolve issues and answer questions.
- Collaborating with other departments to resolve customer issues and improve customer satisfaction.
- Process transactions according to company standards.
- Monitor our system to ensure that it’s operating correctly, and all processing is complete.
- Trigger system notifications to customers to ensure they have completed their processing timely.
- Analyze system reporting and work with customers to help them use the data to get more value from our system.
- Support hardware cleaning and preparation as needed.
- Review, monitor, and respond to help desk tickets as they’re received.
- Other related duties as assigned by the Department Supervisor, Manager, or COO.
Qualifications and skills :
- Excellent communication skills, both verbal and written.
- Ability to troubleshoot and resolve customer issues in a timely and effective manner.
- Strong multi-tasking and time-management skills in a fast-paced work environment.
- Demonstrated ability to follow-up and follow-through with customers.
- Ability to work independently and as part of a team.
- Demonstrated ability to adapt to changing priorities and customer needs.
- Positive attitude and customer-focused approach to problem solving.
- Proficient in Microsoft Office and basic phone skills.
Job Type : Full-time
Full-time
Benefits :
401(k) matching, Dental Insurance, Health Insurance, Paid Time Off
Work Location :
One location, in office, not remote or hybrid.
Help Desk Support Specialist
Review, monitor, and respond to help desk tickets as they’re received. Analyze system reporting and work with customers to help them use the data to get more value from our system. Support hardware cleaning and preparation as needed. ...
Help Desk Specialist
Manage service desk tickets, ensuring timely resolution and accurate documentation of all support activities. Familiarity with remote desktop support tools and ticketing systems. Provide second-level technical support to end-users via phone, email, or in-person. Maintain accurate documentation of su...
Help Desk Manager & Training Specialist - (Relocation to India) - Virtual/Remote
As a Help Desk Manager, the candidate should manage the daily operations of HSI Client's help desk. Minimum 2 years of experience in a help desk or technical support role. Manage the daily operations of our help desk. Develop and implement procedures for effective help desk management. ...
IT Support Technician
Assists with physically moving user’s PCs, monitors and other devices when necessary. Maintains and monitors IT equipment inventory. For more information, please visit our web site at. Information Technology department at our corporate facility in Olathe, KS. ...
IT Support Specialist
This opportunity is for entry level candidates, looking to transition from learning to real world business application, to strengthen your technical competency. Respectfully educates and assists other associates with network connectivity, software installation, and resolve other equipment issues. Gr...
Desktop Support Technician
This position will provide in-depth technical support on a wide range of technologies such as desktop computing and client applications,. Resolve assigned support call records within agreed upon service levels. Support Telephony hardware and software including PBX and dialer equipment, Inter-tel PBX...
Desktop Support Technician
This position will provide in-depth technical support on a wide range of technologies such as desktop computing and client applications, telecommunications, and data networking for end-users. Resolve assigned support call records within agreed upon service levels. Support Telephony hardware and soft...
IT Support Technician
Assists with physically moving user’s PCs, monitors and other devices when necessary. Maintains and monitors IT equipment inventory. For more information, please visit our web site at www. Information Technology department at our corporate facility in Olathe, KS. ...
IT Support Specialist
The IT Support Specialist assists in meeting Sporting Kansas City’s Information Technology needs by responding to requests, providing support, and successfully completing the set-up, management and maintenance of IT related equipment. We are an equal opportunity employer and all qualified applicants...
Desktop Support Specialist - Onsite - Overland Park
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; desktops, laptops, printers, and other peripheral device issues. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and t...