Job Description
Job Description
Position Summary
The Housing Case Manager helps participants who have experienced homelessness flourish. The Housing Case Manager (HCM) serves as a Housing Resource Specialist (HRS), trained by the All Chicago Continuum of Care, and is responsible for providing case management services that lead clients in transition from homelessness to housing and other more stable living situations.
The HCM will remain in compliance with funding guidelines and agency policies and procedures; for providing follow-up services for outreach clients in the Engagement Center;
assisting the Supportive Services and Street Outreach teams with effective record keeping, and supporting the Street Outreach program development initiatives.
The Housing Case Manager will lead the systems navigation process to support individuals experiencing unsheltered homelessness to access basic needs, health-related services, and stabilization support as they transition from homelessness to housing.
The Housing Case Manager will ensure that the outcomes listed by the U.S. Housing and Urban Development (HUD) for the Street Outreach Program are met.
The Housing Case Manager reports to the Director of Programs.
Position Responsibilities
Program Delivery ( 70%)
Provide comprehensive housing-related case management services to clients and their families to support effective transition to housing, maintenance or increase of income, and increase in skills and resources
Complete Coordinated Entry System (CES) skilled assessments as a HRS for individuals currently experiencing homelessness
Collaboratively develop and update individual service plans with clients, providing encouragement, education, and advocacy toward clients’ individual goals
Provide life skills instruction in formal and informal settings, possibly including, but not limited to financial literacy, education, education, health / wellness education and access, and other skill development as needed
Lead engagement with supportive housing case managers to assist clients in all documentation needs for housing transition
Utilize motivational interviewing, trauma-informed care, and harm reduction strategies to support movement toward housing stability, increased skills and income, improved health, and achievement of personal goals
Provide housing-related case management for outreach clients in the Engagement Center, including but not limited to welcoming clients, running groups, coordinating food and coffee access, helping clients with engaging in and accessing center resources, and facilitating relationships between clients and services by community partners
Provide crisis intervention as needed
Connect clients to community resources, complete referrals for appropriate services and document referrals in service plans as indicated by agency policy
Coordinate and / or provide transportation as appropriate for client
Assist in the development of linkage agreements with service providers
Distribute transportation assistance, food assistance, and donated goods in accordance with agency policy
Conduct follow up with past clients in accordance with HMIS guidelines
Perform other duties as assigned
Program Administration ( 30%)
Document all client contacts and all services provided in progress notes
Assist Supportive Services staff in record keeping
Maintain updated paper files in neat and legible condition
Complete all required paperwork in an accurate and timely manner, including but not limited to : assessments, service plans, contact log, compliance form, and matching gifts form
Complete timely and accurate data entry into HMIS and any additional database as needed according to agency policy
Complete closing documentation including final service plans, closing form and HMIS
Qualifications
Bachelor’s degree or related experience in social work / psychology / related human service field
One year of case management experience (preferred)
Knowledge of issues surrounding homelessness, mental illness, substance use and trauma
Knowledge of housing systems, local context of housing stock, and pathways to housing
Strong verbal and written communication skills
Excellent interpersonal skills with participants, colleagues, and community partners
Ability to work effectively with persons who may be ill, disabled, emotionally dysregulated and / or agitated through crisis intervention and de-escalation techniques
Ability to show empathy and remain nonjudgmental
Cultural responsivity with respect for diversity
Ability to work flexible hours. Shifts will include evening and weekend hours
Bilingual in Spanish and English a plus
Proficient in use and knowledge of Google Suite of products and general office equipment
Ability to make independent judgments and escalate needs to appropriate support staff
Ability to manage multiple tasks
Valid Driver’s License, Auto Insurance commensurate with personnel policy
Ability to maintain confidentiality of participant information
Commitment to the mission of ReVive Center
Compensation
Starting annual salary $45,760, paid twice a month
Health Care, Dental, and 403B savings plan with a 3% agency match
Paid Time Off policy with vacation and personal holidays
Working Conditions and Physical Requirements
Travel between client and assigned location(s)
Work is normally performed on the street or in the engagement center with some time in an office or client residences
Exposure to all varieties of Chicago weather
Able to conduct independent home visits
Physical activity including standing, walking, bending, climbing stairs, lifting (less than 10 pounds)
Functional hearing, vision, manual dexterity and hand-eye coordination or effective accommodations in place to perform job functions
Effectively work on teams with interprofessional collaboration
This description provides a summary of the major duties and responsibilities and is not an exhaustive list of the duties and responsibilities.
The employee holding this position may be required to perform additional duties to meet the needs of the organization.
ReVive Center seeks to hire and foster a diverse workforce and is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, immigrant, bilingual, and bicultural individuals, people with disabilities, LGBTQIA+ and non-binary people, and others with lived experience of homelessness and / or as being part of marginalized communities.
To apply, please submit resume and cover letter to Andrea Leflore, Director of Programs, via email at [email protected]
Company Description
ReVive seeks to end homelessness and restore hope, that all might flourish. ReVive runs an innovative Engagement Center thoughtfully designed to help people with disabilities who have experienced homelessness articulate and reach their goals.
ReVive is committed to treating each and every client with dignity. And ReVive is committed to creating a community where staff, volunteers, clients, and the broader community can all thrive.
Company Description
ReVive seeks to end homelessness and restore hope, that all might flourish. ReVive runs an innovative Engagement Center thoughtfully designed to help people with disabilities who have experienced homelessness articulate and reach their goals.
ReVive is committed to treating each and every client with dignity. And ReVive is committed to creating a community where staff, volunteers, clients, and the broader community can all thrive.