Description
The Benefits EDI Coordinator will be responsible for establishing file feeds for Paycom benefits clients. File feeds are the connection from the insurance carrier to the client employees' information.
Additionally, the coordinator serves as support to the customer for questions during the setup of file feeds.
RESPONSIBILITIES
- Build file feeds related to new implementations or carrier changes
- Continually test file feeds to ensure accuracy and functionality
- Serve as the primary contact for clients, carriers and internal parties on requirements of file feeds
- Serve as primary research and troubleshooting source for files in implementation
- Communicate with customer on status of file
- Work with development in establishing and mapping custom files
- Research, track, and resolve customers' benefits issues
- Assist with Open Enrollment process for all existing clients
- Assist with special projects as needed
Qualifications
Education / Certification :
Bachelor's Degree or equivalent years of experience working with customers and / or computer systems of any type, HR experience or related fields, or combination of experience and education.
PREFERRED QUALIFICATIONS
Experience :
- Experience working with benefit plans or insurance carriers
- Experience working in a client facing role
- Experience utilizing MS Excel for imports and exports of data with ability to perform moderately complex tasks, such as working with large data sets, pivot tables and completing formulas.
- Experience troubleshooting complex client inquiries utilizing problem-solving and analytical skills
Skills / Abilities :
- Technically savvy with the ability to navigate through computer systems easily.
- Professional communication through phone, email, and in person.
- Computer skills in Windows and MS office and the ability to easily learn new applications.
- Strong listening skills and ability to walk a client through complicated tasks.
- Ability to work within a team to initiate solutions and to assist team members in meeting performance goals.
- Adapt and thrive in a fast-paced, changing environment.
- Self-motivated to complete assigned tasks and projects on time.
- Ability to maintain organization of multiple tasks and projects.
- Strong attention to detail.
- Ability to maintain professional communication during all client interactions.
- Perpetual learner.
- Willingness to work overtime and additional hours outside normal shift. Working some weekends may be required to meet team and department goals.
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