Benefits :
- Dental insurance
- Health insurance
- Paid time off
We are seeking a motivated and like-minded Patient Scheduler / Operator with a passion for providing top-of-the-line customer service and who has clear goals of working as a full treatment team member with other medical professionals and advancing within our culture in the fast-paced and exciting mental health field!
Knowledge, Skills, and Abilities
- Previous experience with scheduling, phone operator, and working in a medical facility.
- Must be friendly, outgoing, and people-oriented.
- Excellent communication skills, both written and oral.
- Telephone and computer skills are a must.
- Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
- Intermediate math and computer skills.
- Must be able to interact with all levels of staffing professionally.
- Strong customer skills required.
Education and Experience
High School Diploma required. College or college-equivalent education is preferred.
Location :
Mission Viejo
Language :
English & Spanish (preferred)
General Duties :
- Schedules appointments with the appropriate provider and time / location slot, utilizing appropriate scheduling protocol.
- Routes calls to the appropriate extension, ability to take messages and enter as a task.
- Utilizes all electronic systems and internet access to obtain necessary patient information effectively and appropriately.
- Collects and compiles accurate information for electronic records to perform clerical and scheduling duties accurately and efficiently.
- Demonstrates ability to maintain accurate, legally sound, and complete records.
- Interfaces with appropriate medical staff to ensure a cohesive working relationship in providing patient care services.
- Enters notes / special instructions needed for scheduling in the electronic medical record.
- Completes accurate documentation of informed consent with patients for visits as needed.
- Confirms the patient’s insurance provider and either obtains prior authorization or communicates the need for prior authorization to appropriate parties as needed.
- Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical / health care errors.
- Assists other members of the department as needed.
Compensation and Benefits :
- PNS offers a competitive compensation package including;
- Medical, dental, and paid time off.
Salary based on skill, experience, and tenure of your profession.
Job Type : Full-time
Pay : From $18.00 per hour
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