Lead Specialist, IT Incident Management

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KPMG is currently seeking a Lead Specialist I, IT Service Management to join our Digital Nexus technology organization. This is a remote work opportunity.

Responsibilities :

• Manage the entire incident management process, from detection to resolution, including major incident response
• Record all incidents and maintain documentation for all outages, including conducting post incident reviews with resolving groups
• Ensure the appropriate communications are sent to Information Technology (IT) and business leadership, keeping them advised of the incident and business impact
• Work closely with IT teams, security personnel, and upper management
• Participate in regular assessments of processes to ensure they are well-documented, sustainable, and scalable

Qualifications :

• Minimum five years of recent experience supporting various infrastructure stacks, such as application, hypervisor, compute, storage, networking supporting, multiple business applications and IT service management
• Bachelor's Degree from an accredited college or university is preferred
• Experience working with ServiceNow in a 24x7 IT operations environment
• Knowledge of Incident Management processes, Business Continuity, Data Breach Management
• Demonstrated experience with Incident and Event Management tools
• Excellent communication skills, must be experienced in providing verbal as well as written communication and collaboration with all levels of the organization

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Los Angeles County applicants : Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation.

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