Supervisor - Dealer Services Processing

TITLE : SUPERVISOR - DEALER SERVICES PROCESSING

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STATUS : EXEMPT

REPORTS TO : MANAGER - DEALER SERVICES OPS

DEPARTMENT : DEALER SERVICES OPS

JOB CODE : 5021

PAY RANGE : $81,400.00 - $90,000.00 ANNUALLY

GENERAL DESCRIPTION :

Lead, direct and supervise Indirect Loan Processors and Loan Specialists and other department staff while motivating them to meet Golden 1 Credit Union’s strategic goals.

Assist the Department Manager with all aspects of department operations and performance and provide back-up support for other lending areas as needed.

Review, analyze, and evaluate consumer loan packages with regards to risk, compliance, and truth in lending - based on their judgment approve, modify, or deny consistent with credit union guidelines.

Maintain and strengthen relationships with members, branch and call center staff / management and auto dealership personnel by fostering an understanding of the credit union’s Truth in Lending standards and philosophy.

Maintain a thorough understanding of the credit union’s lending standards, risk philosophy, credit culture and market conditions.

Demonstrate strong leadership and critical thinking abilities.

TASKS, DUTIES, FUNCTIONS :

• Perform quality control and risk assessments as required to maintain operational and credit risk management controls.
• Administer, process, and maintain staff payroll, scheduling, personnel reports and performance appraisals, management analysis and summary reports.
• Ensure superior service to all credit union staff, external business partners, and members of the Golden 1 Credit Union by continually reinforcing the importance of exceeding member and dealership expectations.

Establish processes to effectively monitor the service provided to members and dealerships and implement improvements as necessary.

• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
• Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision, and core values.
• Ensure effective cross collaboration and teamwork with all internal and external groups and departments.
• Proactively develop and nurture business relationships that are mutually beneficial.
• Review, analyze, and evaluate loan applications and loan packages based on established credit union policies and apply knowledge of underwriting procedures loan authority to approve counter or deny consumer loan applications by :
• Evaluating and ensuring that the transaction is accurate, complete, and compliant.
• Reviewing required documentation for accuracy, authenticity, and truthfulness.
• Applying fraud detection and prevention techniques.
• Performing paystub and basic tax return analysis to determine ability to repay.
• Review credit reports and interpret the data along with the analysis of key lending ratios to determine capacity, credit utilization, and loan to value.
• Responsible for receiving and initiating escalated phone inquiries and must communicate and interact with originator and external business partners to provide information or reasoning supporting the loan decision.
• Effectively address and resolve all concerns or issues raised by members, internal staff, and business partners.
• Gather information, perform analysis, and prepare reports as directed by management.
• Oversee training lending personnel regarding lending processing and funding policies, process, or procedures, administering lending promotional campaigns.
• Make recommendations and assist with updating product, policy and procedure materials pertaining to consumer lending.
• Assist in the preparation of training and / or lending presentations.
• Oversee upgrade validations pertaining to lending systems. Understand the use of the automated loan origination system and recommend efficiency improvements.
• Perform other duties as assigned.
• Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS :

• Effective oral and written communication skills required to interact with staff and members and to perform constructive follow up on member loan requests, inquiries, and concerns.
• Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS :

• INTERNAL : Credit union management and all levels of staff.
• EXTERNAL : Members, peers at other financial institutions, vendors, and auto dealerships.

QUALIFICATIONS :

• EDUCATION : Bachelor’s degree or equivalent work experience required.
• EXPERIENCE : 7+ years in consumer lending, in a judgmental lending environment where LOS is used as a guide to make decisions.
• KNOWLEDGE / SKILLS :
• Strong analytical, organizational skills and attention to detail. Ability to calculate figures and amounts.
• Ability to use logical reasoning when interpreting facts and make objective observations, examinations, evaluations, decisions, and recommendations.
• Remain knowledgeable on key trends in the financial services industry that impact loan quality and underwriting.
• Solid interpersonal, oral, and written communication skills to build and maintain professional relationships with originator and members.
• Good leadership abilities.
• Extensive knowledge of consumer loan underwriting, credit analysis operational risk and reporting.
• Possess a high degree of integrity to use judgment to make appropriate and fair lending decisions on behalf of the credit union.
• Comprehensive understanding of both direct and indirect credit union lending policies.
• Ability to sell and promote product lines, and back up lending decisions in a way that enhance originator relationships.
• Time, queue, and process management skills to effectively prioritize multiple objectives.
• Intricate understanding of regional lending market conditions and collateral values.
• Understand the use of the automated loan origination system. Operate on standard Microsoft programs and other computer operations.
• Stay up to date on changes within the department, organization, industry, and current market conditions.
• Must work well in a fast paced and flexible production-oriented department.
• Analytical skills to include reviewing and understanding complex paystub and personal and corporate tax return documents.

PHYSICAL REQUIREMENTS :

• Prolonged sitting throughout the workday with occasional mobility required.
• Corrected vision within the normal range.
• Hearing within normal range. A device to enhance hearing will be provided if needed.
• Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
• Must be flexible with scheduling, including evenings, weekends, and holidays.

LICENSES / CERTIFICATIONS :

None

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

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