Professional Services Consultant

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.

The PagerDuty Professional Services team is focused on enabling our customers to most effectively leverage our platform to achieve their business goals.

We partner with our key customers to provide large scale onboarding, custom integrations, service modeling, and provision users, teams, services, schedules, and escalation policies.

As the company introduces a new approach to services delivery in a rapidly growing startup, this role will be instrumental in developing the process and technologies to deliver amazing customer experiences.

You will help establish methodologies and repeatable processes to deliver successful implementations, every time.

About You

You’ve got technical chops. You are a technologist first. You demonstrate a deep knowledge of IT monitoring tools or within DevOps, SRE or IT Operations.

You run the implementation process from design to delivery. You partner with customers to help design and build integrations to provide awesome implementations.

You are a problem solver. You identify potential roadblocks and provide thoughtful solutions. You are excellent at multitasking, are self-driven, and can work both independently and with a cross-functional team.

You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail. You are comfortable running multiple simultaneous customer engagements and able to manage multiple threads within those engagements.

You are an excellent and compelling communicator. You can break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a DevOps engineer up to a C Level Executive.

You have experience implementing technology solutions in the SaaS world and can articulate the solution to all levels in the customer organization.

You are an extraordinary partner to sales, to product, to your team, to your customers. Depending on the situation, you play the part of project manager, architect, consultant, technical guru, product expert, leader, evangelist, and teacher, with a relentless commitment to outstanding customer service.

Ideal Qualifications

• 5+ years of hands-on technical background with a primary emphasis on IT Operations / Professional Services delivery.
• Demonstrated Python and Javascript experience, especially within an AWS Lambda and stand-alone automation, scripting and tooling context.
• Demonstrated knowledge and ability to interact with common SaaS and traditional software APIs (REST, SOAP, WS), webhooks, etc.

as part of scripting and tooling development, integration development, and ETL-like activities.

• Knowledge of infrastructure as code and DevOps SRE toolchains (GitHub, Terraform, Chef, Artifactory, JFrog, Nomad, Consul, Vault).
• Ability to do advanced scripting (Python, Javascript, Go, Ruby, Perl) and fundamental knowledge of Linux.
• Hands-on technical background using AWS (EC2, Lambda, S3, RDS, API Gateway, DynamoDB, IAM).
• Deep technical knowledge with ITSM tools like ServiceNow, Jira, Remedy (ServiceNow Admin, ServiceNow Scripting, ServiceNow GScript / Rhino, Studio).
• Understanding of monitoring systems (DataDog, Dynatrace, Nagios, New Relic, Splunk, Zabbix).
• You know and understand our space (or you’re already a fan of our product!).
• Be prepared to give us a demo and show us what you've got!

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture.

This role is expected to come into our Atlanta office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonian!

The base salary range for this position is 86,000 - 132,000 USD. This role may also be eligible for bonus, commission, equity, and / or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position.

Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills / competencies and experience.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds.

Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace.

We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer Put users first to design great products and experiences.
• Run Together Build strong teams that amplify our impact on users.
• Take the Lead Disrupt and invent to be the first choice for users.
• Ack + Own Take ownership and action to deliver more efficiently to users.
• Bring Your Self Bring your best self to build empathy and trust with users.

What we offer

Your package may include :

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge.
• Paid volunteer time off - 20 hours per year
• Company-wide hack weeks
• Mental wellness programs
• Eligibility may vary by role, region, and tenure.

About PagerDuty

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation.

Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust.

More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.

Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

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