Casino Host - Asian Market (Mandarin)

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced.

You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun.

You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for developing and maintaining valuable relationships with the Asian Market players, specifically from the Chinese Market, with priority concentration in driving revenue while marketing our gaming product and bringing in new higher-valued Asian clientele.
• Provide stellar customer service while developing and maintaining current Asian Market player relationships.
• identify and develop professional relationships with new and first-time Asian Market guests.
• To have the ability to learn and manage Asian Market guest tours of our facilities and furthering Asian guest education of the mychoice program benefits.
• Assist in addressing and translation of guest issues, conflicts or complaints on behalf of the Company in a fair and equitable manner.
• Attract and manage Asian customers through weekly telemarketing and in-person contacts on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and special requests.
• Properly administer and account for comps using sound discretion for the purpose of increasing gaming and generating revenue.
• Highly knowledgeable of Credit procedures, if applicable. Encourage the use of Credit and may assist in the extend of line of Credit when appropriate and permissible by state regulatory law.
• Responsible for the development and assisting in operation of events or promotions, gaming and non-gaming, for the purpose of increasing and generating revenue, for Asian Market players.
• Required to spend time in developing loyalty with Asian Market guests through having meals together and at other events and / or activities on-site or off-site.
• Must be responsible for promoting a positive influence in the local, relatable community and participating in company-sponsored events.
• Required to be present at relatable off-property events in the community including but not limited to golfing events; trade shows;

store openings and dinner parties.

• Must be able to travel in the metro Kansas City area and other Penn National Gaming properties throughout the United States at least once per quarter.
• Be present at all outlets especially the Casino floor or areas where guests are present in a quantity of sufficient time to provide quality service.
• Analyze data as needed for determination of high end players and be able to use Tableau and other casino programs to determine value of players in order to issue discretionary comps, hotel reservations or others based off of guest’s gaming activities.
• Maintain relationships with valued guests through professional, telephone, email, direct mail and in person. - Ensure ability to meet given goals and milestones each quarter.
• Review and manage dormant accounts. Compile data reports as needed to efficiently administer host activities. Make sound decisions regarding what segment of players should be included in hosted activities for the purpose of increasing gaming and generating revenue.
• Maintain the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
• Address and manage complaints, grievances or concerns

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS

• Associate's degree (A. or equivalent from two-year college or technical school; or a minimum of one year related experience and / or training in sales or casino business including table games and slots, or equivalent combination of education and experience.
• Must have a cultural understanding of the Asian Markety. Previous customer service and experience with the Asian Market is required.
• Must have excellent verbal and written communication skills in English, as well as either Cantonese, Korean, Mandarin or Vietnamese is required.

Ability to prepare, read and interpret documents. Ability to write reports and correspondence. Ability to speak and communicate effectively with individuals and before groups of people.

• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Must be able to qualify for any and all licenses or permits required by local, state or federal law.
• Must successfully complete or TiPS training.
• Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand;

walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear.

The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and / or move 50 pounds and occasionally lift and / or move 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently works near moving mechanical parts and is frequently exposed to fumes, smoke, airborne particles and vibration.

Many of the job duties of this position are performed outdoors and employees in this position are therefore frequently exposed to inclement, hot and cold weather conditions.

The noise level in the work environment is usually very loud.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

Starting at $45,000 annually, based on experience