Position :
This role will provide business operations support for the Professional Services group in the Software company. Reporting to the Operations Manager, this role will primarily be focused on non-revenue generating activities required by the Professional Services team in support of onboarding new Destiny and Aspen clients.
The responsibilities will include report creation, data analysis, documenting processes, process improvement support, software support and systems support (Salesforce and PSA).
This role will also collaborate cross-functionally with other teams within Customer Experience, Product and Sales as-needed
Responsibilities :
- Implement best practices and metrics for the Professional Services teams as they in turn reinforce best practices across each client software implementation.
- Contribute to policy & procedure implementation documentation
- Support all non-revenue generating and business operations activities such as software maintenance (e.g. Salesforce, PSA), report creation (e.
g. utilization), and data analysis (e.g. revenue and costs).
- Collaborate with Professional Services leaders to provide reports focused on financial and resource management data to aid with revenue and budgetary goals.
- Publish, analyze, and develop key metrics for successful projects and deliverables
- Support Professional Services staff to better understand revenue, hours, and target attainment goals
- Provide regular operational status updates to various Professional Services Leaders
Qualifications :
- 3-5 years of experience in customer operations.
- Self-starter, positive, creative problem solver.
- Proven experience with excel and other data / reporting / analysis tools
- Experience with Salesforce
- Project Management experience
- Strong troubleshooting and analytical ability
- Good and clear communication skills
- 3- 5 years of experience
- Bachelor Degree or equivalent
Operations Analyst - Professional Services
This role will provide business operations support for the Professional Services group in the Software company. Reporting to the Operations Manager, this role will primarily be focused on non-revenue generating activities required by the Professional Services team in support of onboarding new Destin...
Operations Analyst - Professional Services
This role will provide business operations support for the Professional Services group in the Software company. Reporting to the Operations Manager, this role will primarily be focused on non-revenue generating activities required by the Professional Services team in support of onboarding new Destin...
Investment Operations Analyst - Trade Operations
The Investment Operations Analyst position will be assigned to the Trade Operations team within Business Operations. Investment Operations Analyst - Trade Operations. Analyst, Business Operations - VKANH3. In Investment Operations you will gain exposure to various sectors, portfolio management, trad...
Associate Director of Strategic Operations and Analytics - Patient Support Services
The Associate Director of Strategic Operations and Analytics will guide delivery of effective services & strategic solutions. Support understanding of client objectives and scope of any proposed program enhancements, helping strategic operations manager translate customer expectations and requiremen...
Project Manager/Scrum Master
Project Management managing a variety of IT projects. Experience managing a wide variety of projects including, decommission, implementation and integration projects. Experience managing Projects within an Agile Delivery and the ability to drive teams. Experience managing projects consisting of mult...
Logistics Operations Manager
Trashie is hiring for a Logistics Operations Manager to join the Operations and Logistics team of the fastest growing sustainability rewards platform!. Manage relationships with bag suppliers, 3PL providers, shipping carriers, and recycling facilities to ensure smooth and efficient operations from s...
IT Business Analyst
Analyst IT Bus Analysis - BS08CE. ...
MS Dynamics 365 Implementation Analyst (On-Site)
Microsoft Dynamics 365 Implementation Analyst -. Why take a Microsoft Dynamics 365 Implementation Analyst role with the company?. Join a dynamic team managing advanced ERP financial systems and utilizing past experience in Dynamics 365. What the Microsoft Dynamics 365 Implementation Analyst will do:...
Sr. Business Analyst, Tax Transformation
Tax Transformation Senior Business Analyst. In this role, you will collaborate with cross-functional teams, including Tax Professionals, IT, and Operations to help them (a) identify and solve process inefficiencies, (b) where relevant, help us to drive standardization, (c) leverage technology platfo...
Manager, Software Solutions Specialist-Product Engineering-ERM
This role requires production support leadership for various lines of business and enterprise applications for custom web solutions and third-party vendor products. Responsible for maintaining service-level agreement targets at a portfolio level, as well as identifying opportunities for more holisti...