Customer Service Specialist

Customer Service Specialist

Position Overview :

A key member of the Storm Creek Customer Experience Team, the Customer Support Specialist is responsible for providing outstanding customer and sales support.

The ideal candidate is a highly motivated self-starter with proven customer service experience, eager to dig in and support customers and manage orders through the Storm Creek customer journey.

Primary Responsibilities :

• Deliver timely, friendly, and knowledgeable customer communications, via phone, live chat, and email.
• Make clarification phone calls / emails to clarify order questions, notify of inventory issues, present alternatives.
• Closely monitor orders in the Storm Creek ERP system daily and ensure they are moving along to meet the customers' in hands date.
• Process returns and credits in a timely manner.
• Ensure order issues are researched, resolved, and appropriately communicated.
• Provide back up support to order entry team.
• Provide critical support to all sales activities.
• Work closely with inside and outside sales reps to bring orders to finish and provide over-the-top service.
• Ensure an excellent new customer onboarding experience.
• Maintain, enter, and expand customer and account data in the CRM and ERP systems.
• Actively participate in weekly team (L10) meetings, huddles, and rep updates
• Maintain ongoing education on Storm Creek styles, features, colors, prices, etc.
• Additional projects as assigned.

Skills / Qualifications :

• 2 to 5 years of related work experience.
• Prior experience in the promotional products and / or apparel industry is a very strong plus.
• Exceptional attention to detail.
• Strong multi-tasker.
• Proficient with Microsoft Office Suite and Excel, and familiar with ERP and CRM software.
• Strong verbal and written communication skills.
• Ability to troubleshoot.
• Flexible and able to pivot priorities quickly.
• Stellar organizational and follow-through skills
• Team-first mentality.
• Cheerful and enthusiastic with a desire to serve internal and external customers.
• Self-motivated, with high energy and thrives in a fast-paced, growing business.

About Storm Creek :

Storm Creek is a fast-growing, Minnesota-based, eco-made apparel brand serving three distribution channels : retail / resorts, corporations, and consumers.

Thoughtful design, incredible quality, and a world-first ethos all add up to our mission of BETTER PRODUCT FOR THE GREATER GOOD .

Our work environment is fast-paced, collaborative, and fun. We run our company on the proven Entrepreneurial Operating System (EOS) and our core values drive us daily :

• Always Seek Better
• Have Passion for Growth
• Engage with Purpose
• Think and Be Curious

We offer an innovative work environment and opportunities for growth and advancement, as well as the following benefits :

• 401(k)
• Medical Insurance
• Dental insurance
• Flexible spending account
• Health Savings Account
• Vision insurance
• Company paid Life insurance / LTD / STD
• Paid time off
• Shared Success Bonus Program
• Professional development assistance
• Referral program (we want more people like you to join our team!)
• Company learning and team building events
• $500 clothing allowance

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be perfect for this role and can help us build our brand of eco-friendly apparel, apply now !