Director, Collections Operations

Job Description

Job Description

Description :

The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country.

Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection.

Since our founding in 1991, Zwicker has carefully expanded its operations to include 38 offices all across the country and over 900 employees.

Zwicker represents original lenders in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States.

Zwicker is presently seeking a Director, Collection Operations to join our team in Andover. We are seeking a candidate with an eagerness to learn, as well as exemplary organizational and written and verbal communication skills to join our team.

We seek out candidates whose diverse skills, backgrounds, and experiences enable the Zwicker team to collaboratively innovate and excel in performance.

We encourage and provide lifelong learning and training opportunities for our team members, with the goal of building a strong foundation and successful future with us.

We strive to promote from within, offering excellent career advancement opportunities for high achievers.

Requirements :

Responsibilities include

• Implement processes and management methods to improve competitive performance and generate higher ROI and workflow optimization.
• Strategic planning and execution to enhance profitability, productivity and efficiency.
• Interact regularly with Regional Vice President of Operations to ensure that department operational priorities are aligned with the total company direction.
• Provide on-going training and mentoring for Collection Managers and Collectors.
• Evaluates and provides feedback regarding the quality and effectiveness of calls reviewed in the Call Calibration process.
• Analyze daily competitive collection results and provides feedback to ensure Collection Managers and Collectors meet daily production goals.
• Submitting budgets on a monthly basis for clients, collectors, and collection managers for approval.
• Evaluate and conducts monthly performance reviews for all direct and indirect reports.
• Establish and maintain an environment and culture that encourages integrity and compliance
• Implements policies and practices to ensure that all units are in compliance with federal, state and local regulatory requirements.
• Responsible for assuring the proper staffing and utilization of resources to maximize recoveries.
• Develop subordinates’ skills and competencies by planning effective development activities related to current and future jobs.
• Provide Managers and Senior Managers with feedback / reports concerning problem areas of concerns for development, training and compliance.
• Examines existing portfolios of business and clients to develop programs which motivate staff and maximize revenue and returns to the firm.
• Maintains a high level of staff morale as evidenced by team spirit, a sense of belonging, and adequate recognition of accomplishments
• Other duties as assigned

Qualifications

• Minimum three years experience in call center / collections management preferred
• Must possess strong leadership background and must know how to handle problems quickly and in a professional manner
• Knowledge of state and federal laws relating to security and collections
• Strong written, oral, and facilitation communication skills
• Must be able to interface with individuals at all levels of the organization
• Excellent time management, leadership, motivational, and interpersonal skills

Physical Qualifications

• Be able to lift five pounds or greater
• Be able to sit 90% of the work day at times
• Be able to bend at the waist and be mobile when needed
• Be able to read and comprehend position specific documents and correspondence
• Be able to communicate in a common language with (or to) individuals or groups verbally and / or in writing
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40-hour flexible workweek schedule

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.

Duties, responsibilities and activities may change at any time with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management.

This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off, paid holidays and 401K with match.

No phone calls, No agencies, EOE, drug free workplace.

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